Katherine R. Ardona

KATHERINE REYES ARDOÑA Lot 1 Block 11 BLISS Tabe Guiguinto, Bulacan 3015 Mobile #-/- e-mail add:- I have 7 years of experience in Customer Service and Technical Support assisting U.S., Australian, and British customers. I was trained at a large Call Center here in the Philippines and has been working from home from 5 years now. I can handle E-mail, ticket,and phone calls and will do everything I can to assist your customers better. I can handle Live Chat as well. . I can also handle fraud cases. I always make sure that I understand what a customer needs so I can achieve Customer Satisfaction. I have learned to manage time, to be attentive, to be persuasive and calm. I also learned how to empathize as I truly believe that this is very essential when you are in Customer Service. I am always willing to learn and easy to familiarize with the product for me to provide better assistance to the customers. JOB OBJECTIVES:  To be associated with an organization where my training, background and interest can be applied for future development.  To serve and be a part of your company, gain more knowledge, develop my skills and sustain my educational needs.  I am a fast learner and an effective leader. I have good communication skills.  I am holistic, versatile, goal-oriented, analytical and innovative.  I am proficient in both English and Filipino. WORK EXPERIENCES  Customer Service Representative Motion Global Ltd. – Shanghai China Work From Home August 2014- Present  Account Executive E6interactive Homebase - Utah January 2009 – April 2014  Technical Support Representative TELEPERFORMANCE Shaw Blvd. Mandaluyong City Account: MICROSOFT (Xbox 360 and Zune) September 10, 2007- January 2008 EPSON January- August 2008  Service Crew Burger King NLEX Borol 2nd Balagtas, Bulacan February2004- July 2005  Service Crew Jollibee Foods Corporation Downtown Malolos City of Malolos, Bulacan January 2001- November 2002 Skills:     Ms Office (Word, Excel, Powerpoint etc.) Adobe Photoshop Adobe Premiere Voice over EDUCATIONAL BACKGROUND  TERTIARY Centro Escolar University City of Malolos, Bulacan COURSE Bachelor of Arts in Mass Communication MAJOR Broadcasting  SECONDARY St. Lawrence Academy Balagtas, Bulacan 1996  PRIMARY La Consolacion School Balagtas, Bulacan 1990  VOCATIONAL Fil-Canadian Training and Development Center City of Malolos, Bulacan COURSE Short Course for Caregiver First aid Red Cross April- November 2003 PERSONAL BACKGROUND Age Date of Birth Place of Birth Sex Height Weight Civil Status Citizenship Religion Father’s Name Occupation Mother’s Name Occupation : : : : : : : : : : : : : 41 yrs. old July 24, 1977 Caloocan City Female 5’2” 105 lbs. Single Filipino Roman Catholic Bayani C. Ardoña Businessman Cynthia R. Ardoña Account Executive