Katherine Natividad

KATHERINE NATIVIDAD Phone:- E-mail:- PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with resolutions and can adapt easily to fast-paced environment. EXPERIENCE Associate Operations Supervisor Operations Support Customer Representative Product Trainer JP Morgan Chase & Co. (January 1, 2020 to Present) • JP Morgan Chase & Co. (August 16, 2019 to January 1, 2020) • • • • • Team Leader Apprentice (August 2020 to January 2021) Monitors customer satisfaction through surveys Assists and coaches newly hired agents Handles client escalations Assists in preparing daily site reports and call audits JP Morgan Chase & Co. (March 2018 to August 2019) • Handles credit card inquiries, account management, and basic troubleshooting requests Telephilippines Inc. (October 2015 to February 2018) • • • • Customer Service Responsible for Daily management of Team Requirements as well as Individual performance and provide timely feedback Facilitates foundation and product training through different approach (i.e. Instructor-Led, WebBased, Simulations, and Demonstrations Acts as a Supervisor and coach to newly hired agents during their nesting period Aids Operations in formulating action plans based on trend in agent behavior, metrics and online assessments Measures training effectiveness through baseline standards Telephilippines Inc. (June 2011 to August 2015) • • • • Customer Advocate Group – August 2015 to October 2015 Back Office (E-mail Support) – March 2014 to August 2016 Technical Support – December 2012 to March 2014 General Customer Service – June 2011 to December 2012 • • • • • Exceptional communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results Proficient in MS Office Applications SKILLS EDUCATION BS Accountancy Polytechnic University of the Philippines (Main Campus) 2007 to 2011