Katherine Luengo

ABOUT ME As a consummate professional, I bring a fervent zeal for effec ve communica on and crea ve wri ng, underpinned by a robust focus on human-centric customer service and a comprehensive grasp of finance. My dedica on to con nuous learning and inherent dynamism are the cornerstones of my professional ethos. With academic founda ons in Law and Poli cal Science, complemented by an MBA in Finance, my exper se has evolved with a deep-seated specializa on in human behavior, a subject that ignites my enthusiasm. In the realm of public speaking, I have dis nguished myself by delivering over 30 conferences and live courses in the past three years, concentra ng on emo onal well-being and cra ing strategies to avoid burnout syndrome. KATHERINE LUENGO HERNÁNDEZ SPANISH FINTECH: FORTESZA Panama City Oct 2018 - Mar 2022 - Business Officer I was promoted from Legal and HR to Senior Sales Officer and later to Business Officer at Fortesza, strengthening the commercial department. • I excelled in the acquisi on and reten on of clients for the CrowdFactoring pla orm, applying excellent customer service, advanced nego a on techniques, and effec ve claims management. • I promoted the development and analysis of commercial strategies, increasing the performance and opera onal efficiency of the department. • Op mized commercial processes through standardiza on, implementa on of manuals, procedures, and policies. • Contributed to the expansion of Fortesza's sales channels, suppor ng sustainable business growth. • Guaranteed excellence in the a er-sales process, ensuring customer sa sfac on and loyalty. • Rigorously updated and maintained the database, working with the IT team to ensure accuracy and easy accessibility of informa on. • Performed thorough due diligence to verify customer data, ensuring transparency and regulatory compliance. • Nego ated and dra ed payment and restructuring agreements and contracts to consolidate business rela onships and minimize financial risks. MAUAD & MAUAD Junior Lawyer (LAW FIRM) • Excellence in customer service and provision of specialized legal advice in labor, civil and criminal law. Panama City Sep 2017 - Sep 2018 ENGLISH • Advanced skills in dra ing legal documents, ensuring accuracy and clarity. • Effec ve collabora on in the Compliance Department, focusing on the inves ga on of suspicious profiles using tools such as OFAC, UN, Judiciary, Google, and social networks. HOBBIES WRITING. PUBLIC SPEAKING. LEARNING ABOUT HUMAN PATTERNS AND BEHAVIORS. INSPIRE THROUGH MY WRITTEN AND SPOKEN WORDS. - WORK EXPERIENCE My literary pursuits have culminated in the publica on of three books, through which I have disseminated my crea vity, vision, and insights to a broader readership, further solidifying my commitment to sharing transforma ve knowledge and fostering personal growth. LANGUAGES Villa de las Fuentes, Panama City, Panama City, Panama TOWNSHEND & Legal Assistant TOWNSHEND (LAW • Prepara on of legal documents, ensuring accuracy and regulatory compliance. FIRM) Panama City Jan 2014 - Sep 2017 • Effec ve representa on in oral hearings, specialized in traffic ma ers. • Excellence in customer service, providing personalized advice. • Proac ve management and follow-up of criminal cases, ensuring agility and a en on to detail. COURSES EMOTIONAL INTELLIGENCE DIPLOMA UDEMY AUG 2023 - DEC 2023 COMPLIANCE PROGRAM CERTIFICATION INTEGRA JAN 2022 - FEB 2022 SALES AND CUSTOMER SERVICE COURSERA EDUCATION CATHOLIC Law and Poli cal Science UNIVERSITY SANTA Cum Laude Men on MARÍA LA ANTIGUA (USMA) Panama City 2018 UNIVERSITY Master's Degree INTERAMERICANA OF PANAMÁ (UIP) JAN 2021 - FEB 2021 Panama City 2020 PUBLIC SPEAKING AND WRITING USMA SKILLS JAN 2018 - MAY 2018 CUSTOMER SERVICE IN HANDLING LEGAL ISSUES TOWNSHEND & TOWNSHEND CUSTOMER SERVICE AND NEGOTIATION WRITING, COMPREHENSION AND ATTENTION TO DETAIL SPEAKER, LECTURER AND TEACHER OF VARIOUS WORKSHOPS AND COURSES. CREATIVITY EMPATHIC APR 2016 - APR 2016 PERSONAL DETAILS PUBLICATIONS Date of birth 12 Aug 1994 LA QUE UN DÍA FUI Na onality Venezuelan ARREGLA TU Historic Novel Apr 2021 Personal growth book DESASTRE INTERIOR Y SÉ FELIZ Dec 2022 EL HEROÍSMO Y LA MALDAD DE MI HERENCIA Dec 2023 Historic Novel