Katherine Louise Villa

KATHERINE LOUISE G. VILLA Address: 207 A. Mabini Avenue Poblacion 1 Tanauan City, Batangas 4232 Phone: - Email:- OBJECTIVE To gain and acquire credible job experience in a company that fosters and nurtures professional excellence. EXPERIENCE Appointment Setter| Turning Doors Real Estate [ April 2020 – July 2020] I am tasked to do outbound calls to set appointments to potential leads on behalf of real estate investors and gauge their motivation in selling their properties. Appointment Setter| Convert Wire [ March 2020 – March 2020] I am tasked to do outbound calls to set appointments to potential leads on behalf of real estate agents who are looking for listings. Virtual Assistant| New England Realty [ January 2020 – March 2020] I am tasked to send out text messages and gauge the lead’s motivation in selling their properties. I am also tasked to do lead generation and data management using Google sheet and Microsoft Excel. Virtual Assistant| Fausett Management [ January 2020 – April 2020] I am tasked to send out direct messages and gauge the brands’ motivation in collaborating with our influencers. I am also tasked to do data management using Google sheet and Microsoft Excel. Marketing Assistant| Offer On Homes [ August 2019 – March 2020] I am tasked to send out text messages and do outbound calls to gauge the lead’s motivation in selling their properties. I am also tasked to do lead generation and data management using Google sheet and Microsoft Excel. CSR 1 United Health Group – Data Entry Provider Services| Teletech Lipa DC [ June – August 2019] I am tasked to review faxed documents related to requests to see if It is valid, incase errors are omitted what we do is initiate a call-back to the office manager or provider to verify confidential information and/or request a valid documentation before granting the request indicated on the paperwork. CSR 1 United Health Group – Outbound Calling | Teletech Lipa DC [ December 2018 – June 2019] I am tasked to do outbound calls to assist the facility of the providers on how to navigate the website and maintenance. Inquire with the office manager the reasons why they provided a failed survey. CSR 1 United Health Group – Provider Query | Teletech Lipa DC [ July – December 2018] I am tasked to review faxed documents related to requests to see if It is valid, incase errors are omitted what we do is initiate a call-back to the office manager or provider to verify confidential information and/or request a valid documentation before granting the request indicated on the paperwork. CSR 1 United Health Group – Data Entry Provider Data| Teletech Lipa DC [ April 2016 – July 2018] I am tasked to compare the information pertaining to demographics of the provider, office information and tax information given by the office managers or providers encoded in the system. Customer Care Specialist – Back Office| Concentrix Daksh [ July 2013 – April 2016] I am tasked to audit insurance policies sold in error by the bank associated with loans, mortgages and credit cards. EDUCATION College STI College Tanauan Diploma in Information Technology Tanauan City, Batangas November 2010 – April 2013 Daniel Mercado Medical Center – Institute of Health Sciences Bachelor in Science Nursing Tanauan City, Batangas 2008 – 2010 Secondary La Consolacion College - Tanauan Tanauan City, Batangas 2004 - 2008 SKILLS ● ● ● ● ● ● ● Customer Service Skills Data Entry Proficient in computer Software Systems Phone and Email Handling Capable of working under time pressure Able to read, write and verbally communicate in English HIPAA certified TOOLS 1 2 3 4 5 Poor Good Fair Very Good Advanced MS Word ☐ ☐ ☐ x ☐ MS Excel / Google Sheets ☐ ☐ x ☐ ☐ Salesforce ☐ ☐ x ☐ ☐ Mojo / CallTools ☐ ☐ ☐ x ☐ Hubspot / Podio ☐ ☐ x ☐ ☐ Propstream ☐ ☐ x ☐ ☐ Lead Sherpa / Batch Leads ☐ ☐ ☐ x ☐