Katherine Joy Alua

KATHERINE JOY ALUA Virtual Assistant EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality SCHOOLS ATTENDED administrative and customer BILIRAN PROVINCE STATE UNIVERSITY service support through Master of Arts in Education | 2021 -2024 effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through wellhoned research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Schedule Research, Data Collection and Data Entry Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other Administrative Support Contact-- Almeria, Biliran, Philippines Knowledge in School administration, supervision, policy-making, and organizational development Enhances decision-making, communication, and problem-solving abilities in educational settings BILIRAN PROVINCE STATE UNIVERSITY Bachelor of Secondary Education | 2014 -2018 Focuses on history, geography, economics, political science, sociology, and anthropology Equips students with critical thinking, research, and analytical skills Includes professional education subjects and teaching methodologies WORK EXPERIENCED CASHIER Prince Hypermart | October 2018 - December 2018 Handled daily cash, credit, and digital transactions accurately and efficiently Provided excellent customer service and assisted with product inquiries Issued receipts, processed returns, and ensured proper pricing and discount Maintained cleanliness and orderliness of checkout counters Balanced cash drawer and prepared end-of-day sales reports Collaborated with sales and inventory staff to ensure smooth operations Handled customer complaints professionally and resolved issues promptly WORK EXPERIENCED MUNICIPAL ENCODER DSWD KALAHI-CIDSS | January 2019 - August 2019 Accurately encoded data related to community projects, activities, and beneficiaries into official databases Ensured timely submission and organization of reports and forms from field staff Verified data accuracy and consistency through regular validation and cross-checking Coordinated with municipal and barangay officials for data collection and reporting updates Maintained records and documentation following DSWD data management protocols Assisted in generating reports for monitoring and evaluation of KALAHI-CIDSS projects PART-TIME COLLEGE INSTRUCTOR Biliran Province State University | August 2019 December 2019 Prepared lesson plans, instructional materials, and classroom activities Facilitated lectures, discussions, and assessments aligned with course objectives Used blended or online learning platforms for instruction and student engagement Managed class schedules and maintained regular communication with students Provided academic support, feedback, and mentorship to students Participated in faculty meetings, trainings, and curriculum development SUBSTITUTE TEACHER Tabunan National High School | January 2020 April 2020 Temporarily took over classes and maintained continuity of instruction during teacher absences Delivered lessons in accordance with the provided curriculum and daily plans Managed classroom behavior and ensured a productive learning environment Administered quizzes, assignments, and classroom activities Maintained records of student attendance, performance, and participation Communicated with school staff and followed school policies and procedures Adapted quickly to different subjects and grade levels as needed WORK EXPERIENCED ONLINE ESL TEACHER Native Camp | May 2020 - June 2020 Conducted virtual English lessons for non-native speakers of various age Focused on improving students’ speaking, listening, reading, and writing skills Designed engaging lesson plans tailored to students’ proficiency levels and goals Managed one-on-one and group classes in flexible time slots across time zones Tracked student progress and provided constructive feedbacks after each session Utilized online platforms and digital tools for interactive learning Built rapport with students to create a supportive and motivating learning environment TRAININGS GENERAL VIRTUAL ASSISTANT TRAINING Completed a comprehensive General Virtual Assistant Training program covering administrative tasks, email and calendar management, social media handling, data entry, and basic graphic design, with hands-on experience using tools like Google Workspace, Microsoft Office, Canva, Slack CALENDAR MANAGEMENT Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. DATA ENTRY Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. GO-HIGH LEVEL (GHL) Completed hands-on training on GoHighLevel, focusing on CRM setup, sales funnel creation, email, and SMS marketing, automation workflows, appointment scheduling, and client onboarding to effectively support digital marketing and agency operations.