Katherine Dariana Hernández Del Orbe
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Work Experience
King Real Estate Maine, United States
Hotel Management May-August 2018
Responsibilities
Managing budgets.
Maintaining statistical and financial records.
Planning maintenance work, events and room bookings.
Handling customer complaints and queries.
Soluciones OMFRI Santo Domingo, Dominican Republic
Customer Service-
Responsibilities
Obtain client's information by answering telephone calls.
Determine eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Inform clients by explaining procedures; answering questions; providing information.
Maintain communication equipment by reporting problems.
Sell products and place customer orders in the computer system.
Process orders, forms, and application.
Banco del Progreso Santo Domingo, Dominican Republic
Customer Service2017
Responsibilities
Contact customers either in response to a customer call or to offer new information.
Call customers to remind them to pay their bills or tell them of new products.
Provide follow-up for problem resolution, such as verifying that shipments have arrived or that customers are satisfied with the outcome of a call to the customer service center.
Manage large amounts of inbound and outbound calls in a timely manner.
Build sustainable relationships and engage customers by taking the extra mile.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Colegio Bilingüe Higüey Int. SchoolSanto Domingo, Dominican Republic
Translator-
Responsibilities
Translate online, video, and television media by providing subtitles.
Follow up with clients to ensure satisfaction and understanding.
Translate a variety of documents.
Secretary Administrator-
Responsibilities
Administer petty cash 10,000 - 50,000.
Provide information for open enrollment and other events.
Serve as helper to the C.O of the company.
Accomplishments
Improve the school’s page.
Create social accounts to promote the school.
Education
PUCMM: Mayor in Business Administration Degree expected by 2020
Skills
Spanish: Native language
English: Proficient in all competencies
1st aid assistance/ rescue certificate
