Katherine Faustino

KATHERINE SP. FAUSTINO COMMUNITY OPERATIONS PROFESSIONAL 864 CUYAB SAN PEDRO, LAGUNA PHILIPPINES 4023 PHONE - • - • E-MAIL- SKILLS OVERVIEW In the Call Center industry for over 13 years mainly handling Customer Care, Sales, both Inbound and Outbound. SEO writing and Email Support Knowledgeable with operation and repair of any operating system and troubleshooting. Contact Center qualified, highly experienced in providing excellent support via phones, emails as a receiver and caller. Broad knowledge of Customer service, Technical support and Sales. WORK EXPERIENCES IBEX GLOBAL PHILLIPINES June 24, 2015 – August 25, 2019 Email Support/ Workforce Management/ SEO Content Writer Achievements and Tasks My first position at this company was an SEO writer for various clients like Thumbtack which we provide SEO optimization thru keywords that would make our clients services be on the top of the search list for almost every search engine. An Email support representative for LYFT who handles passenger and driver issues for a leading ride-sharing platform in the US. We provide assistance whether it’s a driver or passenger issues. Page | 1 CV of Katherine SP Faustino 24/7 Customer Philippines April 2013 - May 2015 National Help Desk/ Technical Support Representative Achievements and Tasks Assigned to handle Inbound calls for a leading Internet Cable company in the US, TIMEWARNER CABLE. And is also engaged in up selling and upgrading customers internet service. We provide assistance in initial setup on the router, billing info and explanation, upgrades, and other technical concerns in setting up their LAN. WEST CONTACT SERVICES February 2011 - February 2013 Level 3 Technical Support Specialist Achievements and Tasks Handled Inbound calls from COMCAST’s customers who’s having issues with their Internet service, also was tasked to do up selling of services. Basically, we provide assistance in initial setup on the router, billing info and explanation, upgrades, and other technical concerns in setting up their LAN and their cable TV programming. CONVERGYS PHILIPPINES March 2006 – January 2011 Customer Service Specialist/ Sales/ Technical Support Achievements and Tasks Main tasks was to take in calls for a leading Telco in the US. Which include Billing, Sales and Technical Support We handled SPRINT sales and customer care issues like setting up new accounts, upselling new additional lines, upselling new phones, switching postpaid plans, selling accessories, help bill explanation and payments over the phones, technical support for initial setup of the DATA services on their devices. EDUCATIONAL BACKGROUND Philippine Women’s University Bachelor of Science in Business Administration Major in Entrepreneurial Management Batch 1998 Page | 2 CV of Katherine SP Faustino TRAININGS ATTENDED Berlitz and KS Certified Microsoft Word and Excel Outlook Express / Outlook 07,10,13 Power point Windows vista, 07, 08, 10 configuration Broadband Configuration and Internet Navigation LAN and VOIP networking Configuration and Set-up LANGUAGES SPOKEN English and Filipino Page | 3 CV of Katherine SP Faustino