Katherine Elwell

KE Katherine Elwell - | E:-Commerce, MI 48382 PROFESSIONAL SUMMARY SKILLS WORK HISTORY Telecommunications Manager focused on leading day-to-day operations and major projects. Quality-minded, decisive and persistent in following through with objectives. Excellent communication, organizational and budget administration skills. Proposal oversight Vendor Relationship Management Team Leadership Equipment conversion coordination User support Order fulfillment Management Business planning Project Management Business Administration Technical analysis Virtualization Data collection and analysis Business analysis Document oversight TELECOMMUNICATIONS MANAGER 05/2018 to CURRENT Roush Industries | Livonia, Michigan Managed and integrated Telecommunications Services and systems across North American region Evaluated RFP responses and set up favorable pricing Negotiated favorable Vendors and Telecommunications contracts to maintain budget guidelines Monitored service quality to support customer needs and promote loyalty Evaluated procurement needs and projected expenditures Identified and monitored budget expenses for accuracy and signs of fraud Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones Maintained Service Desk database for with contract, vendor and customer information Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions Liaised between Advanced Engineering facility and I.T. department, facilitating communications and keeping appropriate parties updated on project developments MANAGER 01/2016 to 05/2018 Big Boy Restaurants International LLC | Waterford, MI Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction Organized special events in restaurant, including receptions, promotions and corporate luncheons Delivered in-depth training to workers in food preparation and customerfacing roles to promote strong team performance Prepared for and executed new menu implementations Developed, implemented and managed business plans to promote profitable food and beverage sales Applied knowledge of previous supply needs and foretasted business levels to estimate required supplies Carefully interviewed, selected, trained and supervised staff Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business Led team of 12 direct reports managing over 3 employees TEAM LEADER 10/2017 to 04/2018 Maid Green Inc. | Walled Lake, Michigan Completed special cuts, including groves and bevels, to produce desired looks. Set up and calibrated machinery to meet specific production requirements and meet desired tolerances. Assisted Cleaning Technician with new hire processing and existing training programs. Created customer support strategy for team of 5 to increase customer retention by 25%. Positioned as go-to person for up to 10 staff members, troubleshooting complex administrative and training issues promptly. Mentored and guided employees to foster proper completion of assigned duties. Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices. Trained team on all aspects of operating procedures and company services. INTERN 05/2013 to 08/2013 Quicken Loans | Detroit, MI Organized company files and created support system to decrease workload and increase productivity of account managers Completed clerical tasks such as filing, copying and distributing mail Restocked office supplies and retrieved files for staff Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders Worked closely with Facilities Manager to reorganize Office supplies and increase productivity Opened, sorted and distributed incoming mail and packages Created and optimized records management strategies to coordinate and protect information Discussed zoning laws, fire regulations and building codes with city and county government agencies Kept project on schedule and within budget while serving as project leader EDUCATION ACCOMPLISHMENTS MBA | Business Administration Central Michigan University, Mount Pleasant, MI 2019 High School Diploma Lakeland High School, White Lake, MI 04/2013 BBA | Business Administration And Management Saginaw Valley State University, Bay City, MI 05/2016 Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 10 staff members. Resolved product issue through consumer testing.