Katherine Cabrera

(- |- KatherineCabrera Customer service representative with over four years work experience. Possesses written and verbal communication skills and excellent interpersonal skills. EMPLOYMENT Alorica Philippines Inc. S AV E S TE A M June 2015 – present + Respond to customer queries and address service complaints in a timely manner. + Provide excellent customer services and ensure customer satisfaction. + Build positive working relationships with customers for repeat businesses. + Perform customer negotiations and reach a fair conclusion from both business and customer perspectives. AC CO U NT R E SOL UT IO N T E AM July 2014 – June 2015 + Deal with customers diligently, courteously and professionally while collecting payments. + Provide other plans for customers who are unable to pay their bill. + Respond to customer inquiries. SE R VI CE T E AM November 2012 – July 2014 + Attract potential customers by answering product and service questions; suggesting information about other products and services. + Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem. + Activate radio and help the customer in troubleshooting. EDUCATION College B AC H EL O R OF AR T S I N CO MM U NI C AT IO N RE S E AR C H 1st sem AY-, 1st sem AY- University of the Philippines, Diliman, Quezon City B AC H EL O R OF S CI E N CE I N I ND U ST RI AL E N GI N E E R I NG AY-, AY- University of the Philippines, Diliman, Quezon City High School DE L A S AL L E U N I VE R SI TY L I P A