Katherine Beatriz Buenavista
Social Media || Email || Chat Customer Support Professional
24 Magat Salamat St Bonita Homes Concepcion 2 Marikina City| -|- onlinejobs.ph/jobseekers/info/573273 facebook.com/KateBuenavistaToo
Profile
Core Competencies
Aspiring to become a power Virtual Assistant for businesses who are looking to increase their
brand awareness via social media or aiming to strengthen customer relationships via
chat/email/social media
Skills
Virtual Assistance Experience
Virtual Assistant
Coldbrew.ph - Jason Dulay
May 2018 - present
manages the official Facebook page and Instagram account of Coldbrew.ph (answering to
posts, comments, DMs)
curating content for Facebook Page and Instagram account
performed research for new product
Virtual Assistant
Sergio Benoya VA Services
May 2018 - present
create, curate & schedule content for the social media accounts of a US-based life coach
across 3 platforms (Facebook Page, Twitter and Instagram)
create, curate & schedule content for 3 Facebook Groups
performed other research tasks as needed
Social Media Customer Support
Storm Media LLC
December 2017 - March 2018
Customer Service/People skills
Comfortable on the Internet
Good writing skills
Content Curation
Data Research
Social Media Moderation
Transcription
Abilities
Customer service-oriented
Continuous & quick learner
Understand & follow instructions
Carry out tasks with minimal
supervision required
Work independently and with a team
as well
Find ways to perform tasks using
resources available
Applications
Canva
Hootsuite and Buffer
Social Media Customer Service for Shopify-powered stores via Facebook
Duties and Responsibilities:
Ensures all of about 120+ Facebook ads/posts comments have been replied
to/acknowledged either by replying to it or sending private messages within my shift
Reply to/acknowledge all Facebook page private messages
Acknowledge customer's replies to a Facebook/Messenger automated messaging system
Track all FB/Messenger automated messages linked to the Shopify store; note which ones
have been replied to by customers; consequently reply to/acknowledge customer replies
Update two Google spreadsheets at least twice within the shift - note time in/time out on
each link worked on, note date of last comment on each post; add new links when new FB
ads come out; transfer links to Inactive sheet if post/ad had not received a new comment
within 30 days; update every 2 to 3 hours active links that receive about 30 comments per
hour
Note number of comments on several active links/ads before start and end of shift
Note number of non-automated private messages by type of concern and by store/product
Coordinate with a Customer Service Team as needed when customers need more
information regarding their order
Update and submit an Excel sheet (Daily Time Record) before end of each shift showing
breakdown of all tasks performed within the shift
Ad hoc tasks assigned by Team Lead
Self - Training
https://www.visualcv.com/kate_buenavista
Facebook Pages / Facebook Groups
Twitter, Instagram, Pinterest
Grum and Bluestacks for Instagram
WooCommerce linked to WordPress
Alibaba
Social Media University by Rachel Pedersen
Social Media University
May 2018 - May 2018
Social Media Management for Businesses
March 2018 - March 2018
Work From Home Roadmap - Jason Kenneth Dulay
Inbound Marketing Fundamentals
Hubspot
December 2017 - December 2017
Hootsuite Platform Training - Beginner
Level
Hootsuite Academy
November 2017 - November 2017
Live Chat & Customer Service Certification November 2017 - November 2017
Comm 100
Live Chat Certification Course
Basic Copywriting Course - Neville
Medhora
Kopywriting Kourse By Neville Medhora
December 2017 - December 2017
Philippine BPO Contact Center Experiences
Customer Service Representative
Microsourcing Philippines Inc.
October 2014 - June 2016
Phone and Email CSR for Eyebuydirect.com - eCommerce business retailing prescription
and non-prescription eyeglasses and frames.
Duties & Responsibilities:
Assist caller/customer from making the purchase online up to receiving their order
Make outbound calls regarding charged back purchases/dropped cart follow up/order
changes notification
Work with an external team (based in China) via a ticketing system regarding order
errors/order changes/prescription questions
Work with an external team (based in Texas, USA) via a ticketing system regarding
shipping/delivery/forwarding address/lost or damaged orders
Ensure positive/negative feedback from customers are sent to immediate supervisor
Customer Service Representative
Results Manila Inc.
June 2013 - July 2014
Phone CSR for Sirius XM - an American broadcasting company that provides three satellite
radio and online radio services operating in the United States.
Duties & Responsibilities:
Assist caller/customer in all inquiries related to hardware& service product/product
accessories/website content
Sell secondary radio subscriptions/secondary after-market radio units
Perform basic hardware troubleshooting/online troubleshooting and installation
assistance
Perform outbound collection calls
Communication Assistant [IP-Relay Operator]
June 2010 - October 2012
https://www.visualcv.com/kate_buenavista
Stellar Global Solutions Phils.
IP-Relay operator for Purple Communications - a telecommunication service that allows
deaf, hard-of-hearing and speech-impaired people to communicate over the phone and
Internet with hearing people in real-time.
Duties and Responsibilities:
Third party voice between a web-relay service user & phone user
Ensure relaying in verbatim and high typing accuracy while maintaining courteous
demeanor to both web-based and phone parties
Customer Service Representative
Hinduja Global Solutions Ltd.
June 2009 - April 2010
Phone CSR for American Express - an American multinational financial services corporation
headquartered in Three World Financial Center in New York City.
Duties & Responsibilities:
Assist caller/customer inquiries related to their credit card products
Upselling of Rewards Points Program
Customer Service Representative
vCustomer Services India Pvt. Ltd.
September 2008 - May 2009
Phone CSR for Target credit cards - the second-largest discount store retailer in the United
States.
Duties & Responsibilities:
Assist caller/customer inquiries related to their credit card products
Worked with store team members regarding manually authorizing cardholder’s purchases
Worked a secondary split for online callers/customers shopping online [web navigation]
Customer Service Representative
APAC Customer Services Phils. Inc.
February 2006 - August 2008
Phone and Email CSR for the Chicago Tribune - a daily newspaper based in Chicago, Illinois
circulated in the north-western region of mainland US.
Duties & Responsibilities:
Assist caller/customer in all inquiries related to their newspaper subscriptions
Take overflow of another publication’s split
Education
Integrated Call Center Professional
Training Course
Call Center Academy of the Philippines
November 2003 - December 2003
Ramon Magsaysay Jr. Scholarship Program
Call Center Academy (CCA) is the first training center in the country to focus solely on call
center employability. With more than 20 local & international call center clients, CCA has been
helping over 4,000 Filipinos find their future in call centers. An accredited firm by TESDA
(Technical Education and Skills Development Authority) and BPAP (Business Processing
Association Philippines) and technical partner AVAYA, CCA equips Filipinos with the skills and
confidence needed to succeed in the Call Center Industry.
Bachelor of Arts in English
Central Colleges of the Philippines
June 2003 - October 2003
The Central Colleges of the Philippines is a coeducational educational institution located in
Dona Imelda, Quezon City, Metro Manila, Philippines.
Bachelor in Secondary Education, Major in English
June 2000 - March 2003
https://www.visualcv.com/kate_buenavista
Our Lady of Perpetual Succor College
Our Lady of Perpetual Succor College is a private, non-sectarian, educational institution
located in Concepcion, Marikina, Philippines, offering preschool, basic and higher education.
https://www.visualcv.com/kate_buenavista
