Katherine Ann I. Apostol--
SKILLS | Technical Support, Customer Service, Administrative
Support, Backend Support, Oracle Order Processing, Data
Entry, Research, Data and Email Management, Word
processing software & spreadsheets
EDUCATION
Colegio de San Juan de Letran
BSc Business Administration
Major in Financial Management
SOFT SKILLS | Team and independent player ● Results delivery
● Communication ● Time Management
AMA Computer Learning Center
Computer Based Accounting
WORK EXPERIENCE:
SPECIALTIES
THALES TECHNOLOGIES PHILIPPINES, INC.
Order Management Administrator | Oct 2019 to Present | Makati City,
Philippines
Applications: O r a c l e , J I R A ,
Power BI, Canva,
Microsoft After Effects,
Microsoft Office , Outlook
Act as a subject matter expert on Order Management Processes
Order processing, invoicing and RMA using Oracle EBS
Work with Planning, Logistics and IT to resolve supply chain issues
Management of ongoing tool issues and resolve issues in a timely
manner
Run necessary reports
Initiate innovative ideas to increase process efficiency
INDUSTRY NETWORKS FZC | Research Analyst
Dec 2017 to Sep 2018 | SAIF Zone, Sharjah,
United Arab Emirates
Perform extensive research for new and upcoming construction
projects in the Middle East and North America (MENA) region
CONDUENT | Customer Care Assistant
Nov 2016 to Nov 2017 | Pasay City, Philippines
Provides exceptional customer service in every customer interaction
(chat, social media, email, voice) with the ultimate aim of providing first
call resolution
Delivers accurate information about products, services, and policies
LUCKY CORE INSULATING MATERIALS MANUFACTURING LLC |
Office Administration, Import/Export Document Preparation,
Expense Report
Administrative Officer | Jun 2014 to Jul 2016 | Dubai, United Arab
Emirates
Oversees and administers the day-to-day activities of the office Assist
managers on a daily basis
Serves as point of contact for customers, suppliers, factory and logistics
Prepares Expense Report
Preparing documents needed for Import/Export (Quotation, Purchase
Order, Commercial Invoice, Packing List, Certificate of Origin, Sales
Invoice, Airway bill)
Communication Tools: Zoom,
Microsoft Teams, Google Meet,
Whats App, Discord
LANGUAGES
English – C1
FIS GLOBAL SOLUTIONS PHILIPPINES, INC. | IT Support, Ticket
Resolution
Global Helpdesk Executive | Apr 2013 to Apr 2014 | Makati City,
Philippines
Responds to and resolve incoming IT support requests from end-users
via phone, email, or ticketing system
TELUS INTERNATIONAL | Technical
Support, Technical Assistance &
Troubleshooting, User Inquiries
Technical Support | Dec 2011 to
Dec 2012 | Taguig City,
Philippines
Responds promptly to user inquiries and provide technical support via
phone
Deliver accurate information about products, services, and policies
Process orders, returns, and exchanges, and update customer
accounts as needed.
Escalate unresolved issues to senior support staff or management
when necessary.
Provide technical assistance and troubleshoot issues with products or
services (e.g., software, hardware, internet services).
Diagnose and resolve technical problems efficiently, minimizing
disruptions to the customer.
Schedules dispatch if needed
Document customer issues, interactions, and solutions in the
company’s CRM and support tools.
TELETECH PHILIPPINES | Technical Support, User Inquiries,
Technical Support
Representative/Customer Service
Representative/Loyalty &
Retention/Sales Representative|
Nov 2010 to Dec 2011 | Makati
City, Philippines
Responds promptly to user inquiries and provide technical support via
phone
Provide customers with product and service information
Handle billing, payment and cancellation
Handle issues in renewing, refunding, and put in all efforts to retain
customer
Transfer customer calls to appropriate department if required
Page 2 of 2
