Katherine A. Ranning

I worked in the BPO / Call Center industry for 11 years. I worked for different and top companies in the Philippines with different work position like Email Customer service, Chat Technical Support, Technical Support, Technical Support Specialist and IT help desk. I have experienced in troubleshooting hard ware and software applications worked with different teams in the company to find a resolution to clients issues. I managed to proactively communicate with the clients in different positions in the company from CEO down to file and rank. I have good communication skills, documentation and typing skills. I have knowledge in different ticketing tools, I am knowledgeable and experience in Technologies. I am a lean Six Sigma White belt certified.