Katherine A. Militar

 Katherine Ape 1534 Gen. P. Santos Bangkal, Makati City 1233 Mobile Number: - Email Address:- Skype ID: Katherine.ape Career Objective I am a committed and well-motivated woman. Highly articulate & I have a clear friendly voice, I am more than able to offer concise & polite assistance for phone, email and chat conversation. I am currently looking for an exciting opportunity in a customer focused environment, where he will be able to deliver a high quality service & support my employer’s vision. Educational Attainment Bachelor of Science in Computer Science La Consolacion College-Bacolod Bacolod City- Skills and Interests Able to speak in English, Filipino and Hiligaynon Proficient in Computer Applications (MS Word, Access, Excel, PowerPoint, Google Docs/Sheet) Proficient in Email, Chat Support, Technical Support and IT Helpdesk Support Articulate and detail focused. Team Player Job Experience Teletech Bacolod Technical Support Representative June 2009 - June 2011 The account is for Landline phones. We support users having issue on their phone set up, phone not ringing, or any issue regarding the landline. We dispatch technicians and handle the ticketing system for the process. We also cover basic payment concerns and upgrades. Stream Global Services Customer Service Representative July 2011 - May 2012 I supported AOL account. This covers issues on emails either an issue with sending or receiving, Settings issue.,etc. West Contact Services Customer Service Representative May 2012 - June 2013 The account was an Internet Service Provider. We support issues regarding the internet may it be slow, not working.,etc. We also can dispatch technicians. We have a ticketing system that tracks all customer records and the information we need like outages and updates. As part of the stats we are required for sales we also sell upgrade for any product may it be cable, internet or phone. Xerox Company transitioned to ATOS June 2013 – July 5, 2016 I am with AETNA. It is a healthcare account but we are the IT helpdesk that assist employees of the account with all their concerns may it be a password for the computer or other applications, printer, fax, setup of phone, computer and printer, application issues, Outlook Email, updates, transfer to another support group if needed , etc. Lawn Love LLC. QA and Team Lead May 2017 – Present The company specialize in Lawn Care Service. I am a Team Lead in the Sales Department. We handle incoming and outgoing calls for customers looking for Lawn Care Service. We Handle, setting up an account, create work order on the CRM, edit and adjust services, provide discounts, assist with concerns about the service, handle email support, I am also cross trained to other departments like Customer Support and Provider Support.