Katherine Ape
1534 Gen. P. Santos Bangkal, Makati City 1233
Mobile Number: -
Email Address:-
Skype ID: Katherine.ape
Career Objective
I am a committed and well-motivated woman. Highly articulate & I have a clear friendly voice, I am more than able to offer concise & polite assistance for phone, email and chat conversation. I am currently looking for an exciting opportunity in a customer focused environment, where he will be able to deliver a high quality service & support my employer’s vision.
Educational Attainment
Bachelor of Science in Computer Science
La Consolacion College-Bacolod
Bacolod City-
Skills and Interests
Able to speak in English, Filipino and Hiligaynon
Proficient in Computer Applications (MS Word, Access, Excel, PowerPoint, Google Docs/Sheet)
Proficient in Email, Chat Support, Technical Support and IT Helpdesk Support
Articulate and detail focused.
Team Player
Job Experience
Teletech Bacolod
Technical Support Representative
June 2009 - June 2011
The account is for Landline phones. We support users having issue on their phone set up, phone not ringing, or any issue regarding the landline. We dispatch technicians and handle the ticketing system for the process. We also cover basic payment concerns and upgrades.
Stream Global Services
Customer Service Representative
July 2011 - May 2012
I supported AOL account. This covers issues on emails either an issue with sending or receiving, Settings issue.,etc.
West Contact Services
Customer Service Representative
May 2012 - June 2013
The account was an Internet Service Provider. We support issues regarding the internet may it be slow, not working.,etc. We also can dispatch technicians. We have a ticketing system that tracks all customer records and the information we need like outages and updates. As part of the stats we are required for sales we also sell upgrade for any product may it be cable, internet or phone.
Xerox Company transitioned to ATOS
June 2013 – July 5, 2016
I am with AETNA. It is a healthcare account but we are the IT helpdesk that assist employees of the account with all their concerns may it be a password for the computer or other applications, printer, fax, setup of phone, computer and printer, application issues, Outlook Email, updates, transfer to another support group if needed , etc.
Lawn Love LLC.
QA and Team Lead
May 2017 – Present
The company specialize in Lawn Care Service. I am a Team Lead in the Sales Department. We handle incoming and outgoing calls for customers looking for Lawn Care Service. We Handle, setting up an account, create work order on the CRM, edit and adjust services, provide discounts, assist with concerns about the service, handle email support, I am also cross trained to other departments like Customer Support and Provider Support.