Katherina Padilo

KATHERINA PADILO ICF-Accredited Coach | Talent & Performance Development | Customer Success - |-linkedin.com/in/katherinapadilo PROFESSIONAL SUMMARY ICF-accredited Coach and Talent Development specialist who designed and delivered structured learning programs for 200+ professionals across 5 countries, driving measurable career progress including promotions and role advancements. MA in Organizational Psychology (University of Manchester) with 10+ years spanning HR operations, international student onboarding (1,200+ individuals), and neuroscience-based coaching. Published author in HR Management journal and The Coach Magazine Global. Experienced in remote and hybrid collaboration across multiple time zones, delivering virtual training and coaching via digital platforms. CORE COMPETENCIES Talent Development & L&D: Instructional Design, Learning Experience Design (LXD), Competency Frameworks, Skills Gap Analysis, Blended Learning, Microlearning, Training ROI, Learning Analytics, Career Pathing, Leadership Pipeline Development HR Operations: Employee Onboarding & Engagement, Succession Planning, Workforce Planning, Employee Experience Design, Change Management, Performance Management, HR Administration & Compliance Coaching & Psychology: Neurolanguage Coaching (ICF Accredited), Career Development Coaching, Program Design & Facilitation, Counseling & Organizational Psychology, Conflict Resolution & Mediation, Emotional Intelligence & Empathy Communication: Multicultural & Multilingual Communication, Business Communication & Presentation Skills, Stakeholder Management, Cross-Functional Coordination Digital Tools: HRIS / ERP: Haufe X360, 1C CRM: HubSpot Collaboration & Project Management: MS Teams, Zoom, Notion, Asana, Slack, Pumble AI Tools: ChatGPT, Copilot, Claude, Gemini Languages: Russian (Native / C2), English (Advanced / C1), German (Upper-Intermediate / B2), Turkish (Upper-Intermediate / B2) PROFESSIONAL EXPERIENCE Customer Service Representative | Die Arbeitsschutzhelden April 2025 – May 2026 • • • • • Handled Customer Service alone during a company split, updating systems, recovering databases, and restoring records for ~500 clients ensuring no data loss and uninterrupted service Stabilized operations within two months, reducing data inconsistencies by 40% through systematic data verification, consistency checks, and process recovery Coordinated compliance workflows (medical exams, quarterly health & safety meetings), streamlining scheduling and improving client satisfaction Resolved inquiries and maintained strong client relationships in a fast-paced SaaS environment, contributing to retention and trust Facilitated bilingual communication (German and English), translating internal and external operational materials and enhancing clarity and accessibility across all stakeholders Learning and Development Consultant | Talent Coach | MindHygiene.com, Self-employed January 2015 – November 2025 • • • • Provided 1:1 and group coaching to 200+ professionals across 5 countries, improving communication skills and driving performance gains, with many achieving promotions and leadership roles Created and delivered competency-based training programs tailored to real business needs, helping participants build skills faster and advance in their careers Supported career progression and promotions by improving communication confidence and effectiveness, presentation and public speaking skills, helping professionals advance in their careers Maintained long-term client relationships through tailored coaching, ongoing feedback, and adaptive learning support reducing churn and sustaining multi-year engagements. International Office Specialist | Okan University, Istanbul February 2012 – May 2014 • • • • Onboarded and integrated 1,200+ international students from 30+ countries, achieving 85% satisfaction in transition surveys while ensuring compliance with institutional and international standards. Streamlined workflows between academic and administrative teams, reducing onboarding time by 20% through structured process improvements Represented the university at international education fairs across multiple countries, contributing to a 30% increase in prospective student engagement and strengthening the recruitment pipeline Resolved complex international student inquiries and administrative issues with empathetic, solution-focused communication, maintaining high satisfaction. HR Manager | Locust, Retail Partner of Algida, Moscow July 2010 – May 2011 • • • • • Maintained employee records, contracts, and time & attendance data for a retail workforce of ~60 employees, ensuring accuracy and administrative consistency Designed and delivered sales training sessions, boosting performance scores by 15% Produced HR and operational reports using the 1C ERP system, improving workforce data quality and enabling better management decisions for retail operations Supported onboarding and HR administrative processes for retail staff, contributing to process consistency and smooth employee integration Assisted in monitoring operational and sales-related data to support day-to-day management insights EDUCATION M.A. in Counseling – Organizational Psychology & HR Management University of Manchester (via MSSES, Moscow) | September 2009 – December 2010 B.A. in Intercultural Communication – Translation and Facilitation Minsk State Linguistic University | September 2003 – July 2008 Certificate in Neurolanguage Coaching (ICF Accredited) – NLC, 2021: Neuroscience for Language Educators, Language Coaching PUBLICATIONS & THOUGHT LEADERSHIP • • "Why Do We Need These Innovations" – HR Management Journal, 2011, No. 2, pp. 35–42 "5 Lessons from a Language Coach" – The Coach Magazine Global, February 2023