Katherin vanessa mendieta ruiz
Experience
Jun. 2022–Aug. 2022
Sales Representative • Grand BPO Managua
Outbound calls.
Offer SLFP (Student Loan Forgiveness Program) to new clients.
Fill out federal application.
Enrollment of new clients.
Follow up of new enrollments.
Jan. 2022–Feb. 2022
Customer Service Representative • Teleperformance S.A Nicaragua
Inbound calls.
Address dasher’s concerns.
Provide instructions to dashers.
Cancel and refund orders.
Jun. 2021–Dec. 2021
Customer Service Representative • Ibex Nicaragua
Inbound calls.
Complaints reception.
Provide information of membership accounts.
Locate and replace lost orders.
Refund Orders.
May. 2019–Aug. 2019
Customer Service Representative • Sitel Nicaragua
Inbound calls
Process Payments towards customer’s accounts.
Transfer calls.
Provide bank account information to customers.
Education
UNAN-FAREM, Jinotepe,Carazo.
Public Accounting and Finance. (Third Year approved, currently unstudied)
Del gallo más gallo 6 ½ c.N ½ c.O
Nandaime, Granada, 44300
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Objective
Contribute with my skills in order to achieve general goals of the company and fulfill the responsibilities in my charge to grow professionally, to be
competitive and get the best results
