[email protected]

Katherine Cepeda Morel Fort Lee, NJ 07024-- Realtor Associate – Group Twenty Six Fort Lee, NJ - April 2021 to Present Work Closely with buyers and sellers for a common goal. Optimize sales opportunities and negotiating listing price for prospective buyers. Schedule one to multiple properties tours and follow up with corresponding landlord and brokerage. Follow up with other Colleagues for possible offers submitted and/or feedback Market study - research Achieve sales goals and metrics according to brokerage policies. Customer Service Supervisor – Extended Stay America Elizabeth, NJ – April 2017 to February 2020 Provide day-to-day leadership to ensure a high performance. Prioritize and assign duties to Guest Service Representatives, Housekeeping staff and Drivers. Arrange and communicate Airport shuttle schedule to guests. Double check quality for Housekeeping conditions for each room available during shift Coach and/or direct new hires during onboarding process and follow up on additional development support. Team Lead- Account Manager – Arrowhead Advance Wilmington, DE – June 2015 to April 2017 Team Lead processor for the loan department for about 15-20 employees including overseas supervision in Costa Rica Thoroughly examine and review each incoming application and/or applications previously approved. Work closely with underwriting to ensure accuracy and avoid Identity theft Assist with the end of the day closing and any follow up needed for future clients and current. Work closely with managers on employees schedule and make any adjustment based on business needs Merchant Services – Team Lead – Wells Fargo Merchant Services Wilmington, DE – July 2012 to January 2015 Handle incoming call switchboard and provide high quality Customer Service experience. Handle account changes, rate changes and/or make monetary adjustments. Use excellent communication and active listening skills to learn about the customer’s business financial needs. establish trust within the team and clients, and optimize sales opportunities. Work closely with Manager and supervisors to improve quality and manage scheduling based on business needs forecast. Education Delaware Technical Community College – Associates Degree – Human Services Kovats Real Estate School – Realtor Sales License Skills Excellent written and oral communication skills; both in English and Spanish. Customer Service and Relations expert. Leadership Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. Ability to adapt to changes with positive attitude. Basic knowledge of some CRMs systems Knowledge of Banking, Call center and Retail general policies and procedures Advanced skills in Microsoft Word, Excel Power Point. Technical Support Savvy Real Estate Market Analysis Billing and Account management