Katharine Payne

Katharine Payne Cell: (973) 223 - 8963 Email:- Available for Travel and Relocation East Coast USA & Virtual/Remote  CORE COMPETENCIES             Project Lead/Management Manage Personnel Leadership Technology Expertise Business Analysis Communication Skills Problem Solving Ownership Innovation Collaboration Coordinating Teams Conflict Management  SUMMARY Experienced Tactical Procurement Analyst with Information Technology Manager and Engineering experience who drives results with a positive attitude and focus on excellence. Strong leadership background and emphasis on results. Judgment that only comes from experience. Credible, streamlined verbal/written communication/presentation competencies.  PROFESSIONAL EXPERIENCE Tactical Procurement Business Analyst Fidelity National Financial    TECHNICAL COMPETENCIES                          Network & Telecom Support Desktop Application Support Smartphone, PDA Network Security & Administration, ITIL Break/Fix/Troubleshooting Datacenter Relocations Active Directory, DS, TCPIP Windows 7 / 8 / 10 Mac OS, iPad, iOS Remedy, SCSM VPN Troubleshooting Microsoft Office & Outlook Hub, Switches, Routers Video Conferencing Teleconference Documentation Training Procurement Inventory Management Cisco VOIP Administration Change Management Imaging, Ghost, Acronis Hardware, Software Deployments, Migrations Remote Support, VPN            Provide tactical level coordination, analysis and/or support for multiple procurement categories, IT, Print, Office, Promotional and Furniture with a heavy emphasis on IT hardware and software. Performs tactical purchasing activities: price/cost comparison, place purchase orders utilizing an internally developed e-Procurement tool. Maintain data analysis, customer service, purchase order placement, support and execution of category strategy, and vendor performance reviews. Complete lifecycle processes and operations as well as provide strong analytical, communication and cross-group collaboration skills. High attention to detail and accurate data entry. Execute daily purchase orders in support of assigned products /areas of responsibility. Gathering and reporting purchasing metrics (includes purchase price variance by buyer/supplier/commodity, cost savings and supplier reduction/rationalization) in support of the overall supply chain. Document procedures and policies. Inventory management, sourcing and negotiate contracts with vendors Provides regular status updates to management on all processes and systems Managed Selection and Procurement of All Hardware and Software Collaborated with Vendors as part of Project Implementations Defined, Implemented, and Reported Service Level Agreements IT Manager Intelicare Direct - San Diego, CA           October 2017 - Present 2015 – 2017 Responsible for day-to-day support of all on premise and Cloud solutions. LAN infrastructure, call center technology, workstations, servers, and end user support. Serve as liaison between carrier/service provider and company Collaborated with departments for all technology needs Manages, maintains, configures, and troubleshoots all network equipment Support Meraki Access Points and Security Systems Provide support for Video Conferencing Technologies Maintain workstations Win 7/8/10, iOSx and VMware Inventory management and negotiate contracts with vendors Supported Carrier communication (VoIP)  FORMAL EDUCATION Bachelor of Arts - 2012 Business Administration Flagler College, FL Associate of Applied Science Business Administration - 1986 County College of Morris, NJ Certified Novell Engineer Novell Training Center, NYC Southwest Regional Supervisor Perkins Coie – Southwest Region        Certified GroupWise Engineer Novell Training Center, NYC  Certified Windows MCSE WINNT Calnet, NJ 2013 – 2014 Leadership – Coordinates, Directs and Manages daily operations of Service Desk staff Project Support – Support project needs and synchronize resources Training – Identify gaps in experience in individual team members Mentor – Instruct advanced troubleshooting techniques with staff Documentation – Create Knowledgebase and Document local office specific processes and train local staff Inventory and Budget – Ensure adequate equipment availability to support the region with emphasis on budget control Supervisory/Organizational Control – Suggest improvements and collaborate to execute ideas. Developed new regional model. Mediation – Conflict resolution between co-workers and teams with tact and diplomacy End-User Support – Track priority issues from inception to resolution to ensure client productivity and satisfaction Bachelor Of Arts – Business Administration Flagler College, St. Augustine, 2011 –2012 Tech Analyst Ops Support/Engineer Global Shared Service, Corporate & Pharmaceutical I.S. - Finance and Business Operations Pfizer/Wyeth - Madison, NJ 2002 –2011       Project Management - Deployments, Upgrades, Implementations, Data Center Migrations/Relocations, Preparing/Implementing Budgets Novell Netware Server Support Technologies File/Print/Messaging/NDS/Zenworks, Managed 1100 Servers Globally Fostered strong collaborative efforts across multiple global sites and across multiple virtual teams to ensure success of projects Provided Server Support, Problem Analysis, Support for Software/Hardware and Client Access to Systems Served as Subject Matter Expert for IT Security and Trained Local Security Analysts Lead Subject Matter Expert – Novell Netware Senior Systems Analyst Team Lead - Field Sales, Regional Business Centers Wyeth - Madison, NJ 2001 – 2002     Created plans, budgets and initiated implementation of agency-wide streamlining process to support of 250 Field Sales End-Users Project Lead for deployment, training and support of Consumer Division Desktops, Laptops and Applications Support Lead project to migrate 250 Field Sales End-Users to Laptops, Dial-Up Technology and Remote Connectivity – Created Workflow Processes Deployments, Break/Fix, Upgrades, Hardware and Software