Kath Gallardo

KATH GALLARDO • Mary Kathleena Gallardo • ABOUT ME EDUCATION Proficient Training Program Coordinator with expertise in planning and execution of events and a demonstrated history of working in the aviation, telecommunications & financial services industry. Skilled in Event Management, Customer Service and Training. A strong HR professional with proven ability to organize and supervise workflows of multiple projects. - • College of the Holy Spirit Bachelor of Arts HR Development- • College of the Holy Spirit Bachelor of Science in Commerce Marketing Management Student Council President (SY-) EXPERIENCE Surreal Design Studio / Moncton, NB, Canada/ July 2021 - Present Executive Assistant (100% Remote - Part-time) • Built the business' Project Management workspace in Monday.com • Established & streamlined processes • Email & Calendar Management • Project & Client Management • Updated contact list • Created business profile in Google My Business • Conduct research on necessary information & applications to be used for the business. ShopCart / Manila / July 2020 to Present Founder/Co-owner • Provided leadership in opening an E-commerce startup business. • Actively communicated with business partner to develop and implement strategies to increase revenue, profits, and growth • Implemented market strategies and set product pricing to balance company goals and customer needs • Conducted research and procure products for ShopCart's online store • Created images and layouts using Canva for business brand, product photos, online store decoration and social media marketing ads • Communicated with customers and reviewed status of shipped items to expedite orders. Najran Realty / Makati / August 2019 - November 2019 Virtual Project/Admin Specialist (100% Remote - Part-time) • Created and maintained a consolidated data file of all property listing to keep records upto-date • Responsible for managing the company's virtual workspace through the BeeBoard App • Introduced the use of remote tools such as Clockify & Monday. Citibank N.A. ROHQ / Taguig / February 2015 - October 2018 Talent & Learning Program Coordinator - Assistant Manager (40% Remote) • Acted as the main point person for two business portfolios and executed plans for the Learning Advisors • Responsible for conducting training needs analysis, creation of program playbooks, participant's guide book and updating of training materials • Planned and scheduled at least 20 business related training programs annually • Supervised multiple programs held simultaneously locally & overseas • Allocated resources, proposed and maintained budgets and inventories that resulted to 30%-50% reduction of training expenses • Organized all aspects of training programs including virtual meetings, webinars, - (Viber) •-• www.linkedin.com/in/kath-gallardo KATH GALLARDO • Mary Kathleena Gallardo • EXPERIENCE workshops, etc. • Facilitates walk throughs and act as moderator during pre-workshop virtual call • Headed the Marketing Campaign of program offerings that resulted to accommodating the maximum number of participants of 80% of the training programs • Provide Onsite & Virtual Support for multiple training programs • Train & mentor junior program coordinators. Ericsson (HR Shared Services) / Taguig / January 2011 - January 2015 Learning Administrator • Managed the Global Leadership programs for Asia & Oceania, Africa, Western & Central Europe, Middle East and North & Latin America Regions• Spearheaded 2 Leadership Programs • SumTotal Learning Management System administration (creation of classes, roster management, etc.) • Managed stakeholders' requests and enquiries • Conducted training needs analysis to determine how many classes would run per region • Supported the resolution of learner issues associated with the program. Personal Creations/ Manila / May 2011 - January 2014 Founder/Owner • Determined the expenditures and benefits of planned events to ensure revenue generation as a result • Supervised the PC team as well as supplier's onsite staff (catering, audio-visual, hotel, etc.) • Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service. Philippine Airlines/ Pasay / March 2003 - September 2011 Customer Service Agent III • Main Handler for PAL International Flights (VIP & Special Flights) and Foreign Airlines Flights (KLM Royal Dutch Airlines, Singapore Airlines and Korean Airlines) • Supervised flight operations (as the OIC/Lead CSA) in the absence of the Flight Supervisor, overseeing 2-10 staff • Completed and passed the Weight & Balance – Load Controller Training. HR Team Asia/ Mandaluyong / April 2002 - December 2002 HR Assistant • Responsible for scheduling and conducting interviews and test administration • Ensured all requirements are complete before deployment • Handled office operations and inventory as needed. • Responded to telephone inquiries and transferred calls to correct staff members authorized to solve their issues. SKILLS Event Management SharePoint/SumTotal LMS Project Management Saba Centra/WebEx Customer Service Canva Flight Plotting (Staff Scheduler) Monday/Clickup/Slack - (Viber) •-• www.linkedin.com/in/kath-gallardo