DATE OF BIRTH
29th
June 1990
NATIONALITY
Ukrainian
MARITAL STATUS
Single
CURRENT RESIDENCE
VISIT VISA
Dubai, UAE
Over 5 years proven record of accomplishment
for high level of customer satisfaction.
Result-oriented, innovative and analytical leader, having
developed and implemented systems and processes for higher quality and
customer service
ADAPTABLE
POSITIVE
OPEN TO NEW IDEAS
QUICK LEARNER
FLEXIBLE TO CHANGING
ENVIRONMENTS
EXCELLENT
COMMUNICATION SKILLS
Check-in/check-out hotel guests courteously and efficiently;
process all payments according to established hotel requirements
and provide information and assistance to all guests and visitors
Anticipate guests needs respond promptly and acknowledge all
guests concerns
Monitor and maintain cleanliness sanitation and organization of
assigned work areas
Promoted positive guest relations to all individuals approaching the
Front Desk
Liaised with vendors to resolve issues with Internet phone and inroom movies
Streamlined effective operations as acting general manager
coordinating personnel scheduling and developments with guest
reservations and large-scale bookings
RELIABLE TEAM PLAY
EXCELLENT SALES
PLANNING
ORGANIZATIONAL AND
MANAGERIAL SKILLS
ANALYTICAL AND LOGICAL
THINKING
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Greeted visitors and provided them with required information
Answered incoming calls and directed them properly
Took and relayed messages effectively
Took dictation for executive task and typed correspondence
cleanliness of the front desk at all times
Receive and greet customers and visitors
Take and deliver telephone calls
Maintain filing systems
Monitor appropriate use of office supplies and oversee inventory
Respond to inquiries and provide appropriate secretarial support
Manage repair and maintenance of office equipment.
CUSTOMER SERVICE
COURSE
Building a Department
Communicating
Defining Service
Fixing Problems
Tools of the Trade
UKRAINIAN & RUSSIAN
Native Speaker
Reached or exceeded sales quotas and financial objectives on a
regular basis.
Maintained sales pipeline records and updated as required.
Performed troubleshooting to anticipate account complications
and client queries.
Maintained and updated relationship maps for current and
prospective clients.
Assisted with training staff in integrated marketing solutions.
Expanded client base through cold calling to qualified prospective
customers.
Evaluated business and industry requirements for each existing
and prospective account.
Managed and maintained key strategic client relationships.
ENGLISH
Fluent Communication
ICDL
International Computer
Excellent MS skills
