Katerina Wassberg

Kюѡђџіћю WюѠѠяђџє 1900 Roberts Ave, Butte, MT 59701 • - •- Professional Summary Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. Skills Staff management Financial management Verbal and written communication Customer service Active listening skills MS Office Suite Planning and organization Credit card processing Money handling abilities Excellent work ethic Multi-line phone talent Goal-oriented Computer literate Customer-oriented Positive and friendly Exceptional time management skills Cash handling and management Quick learner Cash flow management Upselling techniques Skilled problem solver People-oriented Stocking Motivated team player Personable Credit card transactions Customer expectations management Work History Manager, 11/2008 to Current Copper City Casino And Restaurant – Butte, MT Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations. Correctly calculated inventory and ordered appropriate supplies. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Reconciled cash and credit card transactions to maintain accurate records. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Immediately reported any damaged or broken equipment. Monitored temperature of cases, shelves and storage areas and reported failures to the owner. Reported accidents, injuries or unsafe work conditions to owner. Trained incoming staff regarding restaurant's practices, culture and procedures. Supervised, trained and developed team members in accordance with company policies and procedures. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Assigned work tasks and coordinated activities of dining room personnel to ensure prompt, courteous service to patrons. Dropped the casino machines and made the daily banking deposits. Maintained the casino machines, kept them clean and with paper, and made sure they were in perfect working order. Scheduled staff for the upcoming week and found people to work when other's called off. Education Associate Of Accounting: Accounting And Human Resources, 2021 Montana Tech Of The University Of Montana - Butte, MT Awarded Chancellors List for 4.0 GPA Awarded Deans List for 3.8 GPA Coursework in Human Resource Management, Accounting, and Computer Programs: Such as Excel, QuickBooks, Access and Word Student Member of SHRM Certifications Serve Safe Certified