Katerina Bernales

Katerina Bernales ● B6 L19 Mahogany St. Awhag Subd. Bacaca Rd, Bajada Davao City, Davao Region, 8000 ●-/- ●-● Skype: bernales_rina ● Birth Date: June 20, 1984 Summary It has been pleasure working in customer service industry for 9 years now, not just providing support but also I have touched life in simple way​. ​I believe that I will be able to apply all the knowledge that I've learned from my work experiences. I have a strong troubleshooting, follow through, interpersonal, verbal and written skills. I can handle multiple customers at a time and resolves issues with integrity and excellence. I am versatile to learn new things, moreover I can definitely work in a time pressure environment. Education Ateneo de Davao University​- BS in Architecture, Undergraduate- Employment History Onerent Inc​, San Jose, California Property Management Assistant​, December 2015 - May 2018 Graveyard shift 12am-9am PH time; Dispatch Department -main task: handles Showings, Inspections and Maintenance 1. helped recruit and train on site staff 2. kept track of all expenses from showings, inspections and special tasks done by on-site staff 3. created invoice for on site staff salary 4. helped identify vendor for maintenance and cleaning 5. scheduled prospective tenant for viewing 6. pre-screened interested prospect 7. handled tenant move out and move in procedures 8. prepared maintenance report 9. made follow up calls to verify repair work with tenants 10. handled post notice for tenant 11. scheduled property inspection such as Move in, move out, health and Safety, Onboarding 12. acted as tenant liaison officer during extended property repair Tools: Salesforce, Podio, Aircall, Dialpad, Slack, Propertyware, Intercom, Zendesk, Google Sheets, MS Word and Excel Australian Cleaning Services​, Southern River, Western Australia Virtual Assistant​, November 2015 - April 2016 Afternoon Shift: 1pm-5pm PH time-. Answered Inbound calls to help clients with their cleaning requirements Assisted existing clients with their inquiries Updated calendar schedule for cleaners Communicated with cleaners (via sms, email, phone calls) Sent jobs via admin panel Processed credit card payments Kept records of all clients calls Tools: Skype, Zendesk, Google Sheets Sutherland Global Services​, Davao City, Davao Region Technical Chat Support​, December 2012 - April 2014 Graveyard shift 11pm-8am PH time 1. Assisted user on how to install the software 2. Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms 3. Diagnosed and resolved technical hardware and software issues via remote connection 4. Identified and escalated priority issues per Client specification 5. Follow up and made scheduled call backs to users when necessary Tools: Live Chat Console, Salesforce. LogMeIn Rescue Casa Leticia Hotel​, Davao City, Davao Region Front Desk Officer,​ April 2009 - December-. Kept front desk tidy and presentable Checked in and checked out guests Greeted and welcomed guests Answered questions and address complaints Answered all incoming calls and redirected them or kept messages Checked, sorted and forwarded emails Took other duties as assigned (travel arrangements, schedules etc.) Skills Communication Skills: Managing expectations and instilling confidence: Multi-tasking: Sales : Data Entry: Organization: Languages Bisaya: Filipino: English: Native Fluent Fluent Expert Expert Expert Advanced Expert Expert