Kate Pauline Rebollo

KATE PAULINE REBOLLO SENIOR EXECUTIVE SPECIALIST PERSONAL BACKGROUND I have worked as a Property Coordinator where we helped agents and property managers to do their marketing campaign both in sales and rentals. Highly experienced and passionate Executive Assistant Specialist mainly in data management and admin tasks. TECHNICAL SKILLS • Excellent Communication Skills • Executive Assistant • Time Management • Multitasking • Email Management • Administrative A s si st a n c e • Sales Representative RECENT WORK EXPERIENCE Senior Executive Specialist Cloudstaff Philippines, Inc | May 2023 – present        TOOLS USED • Microsoft Office / Sharepoint • Adobe Acrobat • Property Suite • REINZ • Corelogic • Web Portals (Open2View, TradeMe, Realestate.co.nz, OneRoof) • Coherent Digital Printing Website • Trello • Airtable • Tapi • PropertyTree • Docusign • REI Forms • IRE • TICA GET IN TOUCH WITH ME Mobile Number: - Email:-    Assist Property Manager with the day-to-day operations and tenant relations through the coordination of tenant requests and administration of maintenance services Answer and route phone calls from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate services Provide tenants and vendors with assistance in all aspects of scheduling, building maintenance, communicating building procedures, and supplying general building information Provide high-quality customer service, update and maintain current daily and emergency tenant contact lists tenant information manuals Provide support to Property Managers by producing, modifying and distributing various forms, spreadsheets, manuals, information packages, and miscellaneous type-written information Maintain and update as necessary all tenant contact information, and after-house access Maintain reported Risk Management Policies and Incidents immediately upon occurrence and emergency contact information as well as a master tenant contact e-mail address listing Maintained a highly organized filing system for leases, tenants, insurance, certificates, vendors, buildings, drawings, contracts and POs Processing Water, City Council Rates, Strata and Levy Invoices and making sure that all are processed before End of Month Assist with the coordination of rent/lease collections Property Coordinator | Lowe & Co. Realty Shore360 Inc. | March 2022 – April 2023 Real Estate Agency based in New Zealand. Providing support for Agents assisting them from pre- to post-sale of the property. Assisting agents with their daily tasks including but not limited to property listing preparation, listing management, appraisals, contract preparation, general administration of the office, and liaising with solicitors and clients. DUTIES & RESPONSIBILITIES         Preparation and output of Appraisal Report Buyer Adverts – coordinator of the entire process from design to output Updated CRM with contact information updates Design files requested from the wider team for marketing, presentations, and office use. Preparation of print advertising (e.g. Dom Post, Kapi Mana, Independent Herald) adverts for agents and clients Processing Marketing Invoice, Marketing Adjustment and Agent’s commission upon sale of the property Complete all Specialised Stage Steps in Property Suite for all listings and sales To cross-check and double-check documentation prior to emailing to clients and agents PERSONAL PROFILE Address : 46 Bundagul Highway, Bundagul, Mabalacat City, Pampanga, 2010 Date of Birth: 30 September 2023 Place of Birth: Angeles City, Pampanga Civil Status: Married Nationality: Filipino Religion: Catholic EDUCATIONAL BACKGROUND BACHELOR OF SCIENCE IN ACCOUNTANCY Mabalacat City College Mabalacat City, Pampanga June 2013 - March 2015 CHILDREN OF FATIMA SCHOOL, INC Mabalacat City, Pampanga June 2009 - March 2013 ACHIEVEMENTS AND CERTIFICATIONS PAST WORK EXPERIENCES • Drafting contracts before sale and sending to 4 parties after sale. • Adhering to the process and systems of the Company and Engine Room Cloudstaff Philippines, Inc. | March 2020 - March 2022 Executive Services Specialist II • Collaborated with a team of sales and customer service professionals to engage with existing and potential real estate buyers to drive property sales and customer satisfaction • Effectively managed sales contracts throughout the processing of sales in accordance to company policy • Undertake a broad range of clerical and administration duties in a busy office environment to support sales staff. Executive Services Specialist • Responsible for organizing their property campaigns both in sales and rentals. • Responsible for making sure all marketing needs are meet before deadlines, adhering to business and marketing rules. DNATA TRAVEL, INC.| November 2017 - March 2020 Travel Consultant  Doing weekly and monthly reports for Social Media Brands management.  Monitoring Social Media posts and updates containing all "Listing Conceirge of the Year 2022" Lowe and Co Realty, New Zealand | 2022 “Najm Quarter Award (KPI Champion – Sales)” Dnata Travel, Inc., Clark, Pampanga | Quarter 1 FY’19 – ‘20 “Quality Champion” Dnata Travel, Inc., Clark, Pampanga | Quarter 1 FY’19 – ‘20 “Top Performer” Dnata Travel, Inc., Clark, Pampanga | Quarter 1 FY’19 – ‘20 brands of dnata.  In charge to do monitor and report Travel News advice. Customer Service Associate  Actively promote tours and safaris and secure guests’ interest in product offerings to achieve predefined sales target and contribute to revenue budget.  Actively investigate lost sale opportunities to learn and avoid such re-occurrences while maintaining a continual report on the sale.  Maintain awareness and promotions, incentives, our products and brochures. “Best in Adherence” Dnata Travel, Inc., Clark, Pampanga | Quarter 1 FY’19 – ‘20 English Instructor Associate Clark, Pampanga | March 2015 – September 2017  Provide instructions on reading, writing and speaking to individuals whose native language is not English.  Prepare Lesson plans in accordance with students’ learning needs.  Tailoring lessons to accommodate differences in learning style and speed.  Evaluating students’ progress.  Remaining Knowledgeable about and respectful of cultural differences within the classroom. CHARACTER REFERENCES Available upon request. PROFESSIONAL DEVELOPMENT           “Campaign Track - Certification”CourseCraft | October 2020 “Business Writing Workshop” Mr. Robby Manoy. Dnata Travel Training Room | June 2018 “Arabian Adventures Sales Training” Mr. Robby Manoy. Dnata Travel Training Room | June 2018 “Handling Customer Objections” Mr. Robby Manoy. Dnata Travel Training Room | December 2017 “Understanding Difficult Customers” Mr. Robby Manoy. Dnata Travel Training Room | December 2017 “Customer Service Excellence” Mr. Jefferson Alagon. Dnata Travel Training Room | December 2017 “Bangko Sentral ng Pilipinas (BSP) Seminar” Ms. Divine Grace Biruan | January 2015 “National Service Training Program” (Civil Welfare Training Service) Ms. Marilyn Arcilla | April 2014 “Banking and Finance” Ms. Andrea Joy Magat | July 2014 “Professionalism in the Field of Business” and "The Effect of Graft and Corruption in the Philippines” Dr. Norman Ocampo | September 2013 "I hereby certify that the information written above is true and correct to the best of my knowledge and belief." Kate Pauline Rebollo Applicant