Kate Nicole Andrade

KATE NICOLE LEGASPI ANDRADE CUSTOMER SERVICE As someone who can provide excellent customer experience by identifying the needs of the customers. And someone that will exert effort to get possible solutions for the customers. PERSONALITY HIGHLIGHTS Cheerful disposition Well-organized Motivated and determined Doesn't leave things unfinished. Dedicated to work Good with multitasking CONTACT DETAILS 421 J Solitaria St. Brgy. 100, Pasay City-live:kate.n.andrade - - BASIC INFORMATION Customer Service Representative with 2 years experience with international voice account, including sales, customer care and technical support. Provides excellent customer service, alternative resolutions based on company policies and possess positive attitude and great patience to deliver excellent customer experience. Familiar with MS Office (Word, Excel, PowerPoint) and Adobe Photoshop. Aiming to use and enhance my skills as a representative with your great company. EDUCATION TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES Electronics and Communication Engineering Technology, Undergraduate • Active member of Radio Amateur Communications Society (RACS), responsible with event sound systems PROFESSIONAL EXPERIENCE Technical Support/Customer care TRANSCOM WORLDWIDE - Mandaluyong City October 2016 – August 2017 Account: Samsung Australia – White goods • Was able to handled calls with white goods technical problems and creating service orders for a technician to be sent out. Unit includes washing machines, refrigerators, dishwashers, air conditioners etc. • Provides excellent customer service, which includes escalation to higher department for out-of-range resolutions. • Was able to handled difficult and demanding customers and make them calm and accept the company policies. • Was able to fulfill my duty as a person-in-charge with service order checking. Customer Service Representative TELEPERFORMANCE - Mall of Asia, Pasay City May 2015 – February 2016 Account: Telstra (AU) – Residential Billing • Was able to handled inbound calls from customers with concern about their billing. • Was able to fulfill my duties including receiving payments overthe-phone, providing explanation to customer about their billing concerns. • Accounts handled mobile billing, Bigpond, Foxtel, fixedlines/landlines and bundles. Hotel Reservation Specialist AEGIS PEOPLE SUPPORT - Makati City, Metro Manila January 2013 – October 2013 Account: Expedia Sales • Was able to handled inbound calls from customers who want to book hotels either for their vacation or business trips. Including packages with flight and car rental. • Was able to hit the target metrics to get the cash incentive for high conversion/sales. Secretary/Studio Photographer/Photo editor ADAMSON UNIVERSITY - Metro Manila June 2009 – March 2012 • Provides assistance to students who want to have graduation photo. Duties include releasing of photos and receiving payments. • Act as studio photographer once senior photographer is not around. • Provides additional help as a photo editor and photo enhancer.