Kate Maxene Peñales

I have professional experience as a Chat Support Representative at AliExpress, where I assisted customers with tracking their orders, processing refunds, and addressing product or payment concerns. This role allowed me to develop strong communication skills, problem-solving abilities, and the capacity to handle multiple customer inquiries efficiently.

In addition, I worked as an E-commerce Virtual Assistant on Shopify, where I managed customer communication and processed refunds directly. While the nature of the work was similar to my role at AliExpress, Shopify provided me with the opportunity to take on greater responsibility in handling order issues and ensuring smooth customer transactions. I am also familiar with tools such as Xspace for live chat support and Freshdesk for customer communication, which enabled me to deliver timely and reliable assistance to customers.