Kate Balbon Delos Santos
$24/hr
Customer Service Email, chat support and outbound agent
- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 25 years old
- Location:
- Pagadian City, Philippines, Philippines
- Experience:
- 5 years
About
Detail-oriented professional with 5 years of experience in the BPO industry and Virtual Assistant roles. Expert in Shopify e-commerce operations, Zendesk CRM management, and high-volume customer support. Proven track record in managing complex account adjustments, refund processing, and cross-platform project management to ensure high quality of service.
CORE COMPETENCIES
- E-commerce & CRM: Shopify, Zendesk, Channeldock, and CRM Email Management.
- Operations: Refund/Exchange Processing, Payment Processing, and Delivery Tracking.
- Tools: ClickUp, Commslayer, Excel Tracker Management, and IMS.
- Customer Experience: Proactive Outbound Support, High-Volume Troubleshooting, and First-Call Resolution.
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