Kate Angeles

KATE ANGELES TECHNICAL SUPPORT | CUSTOMER SUPPORT | ADMINISTRATIVE SUPPORT | VIRTUAL ASSISTANT - Education High School Sacred Heart Academy- Santa Maria Bulacan BS ACT-IT Bulacan State University 2015 Triple Junction Balagtas Bulacan Service Offer Technical Support Administrative Support Customer Support Skills Technical Support Customer Support Administrative Assistance Helpdesk Support Multitasking & Problem Solving Language Tagalog English - Philippines Worldwide Support About me I am an experienced and detail-oriented freelancer providing Technical Support, Customer Support, and Administrative Assistance to businesses and individuals. With a strong background in IT troubleshooting, client communication, and office management, I ensure smooth operations and excellent customer experiences. Experience Customer Support Feb 2021 - Jan 2025 VASIS INTERNATIONAL As a Customer Support Representative in a busy Chinese restaurant in the U.S., I provided excellent customer service by efficiently handling orders, addressing customer inquiries, and ensuring a smooth dining experience. My role required strong communication skills, multitasking abilities, and a customer-focused approach to maintain high satisfaction levels. Administrative Assistant April 2021 - Jan 2025 VASIS INTERNATIONAL As an Administrative Assistant with experience in restaurant management and Shopify POS administration, I was responsible for overseeing daily operations, payroll processing, scheduling, and troubleshooting POS system issues to ensure smooth business functions. My role required a combination of technical expertise, organizational skills, and problem-solving abilities to support restaurant operations effectively. Virtual Assistant April 2021 - July 2021 Thor Marketing As a Short-Term Virtual Assistant, I specialized in LinkedIn outreach, client communication, and email campaign management to generate leads and build professional connections. My role involved identifying potential clients, initiating conversations, and maintaining follow-ups to drive engagement and business growth - - Philippines Worldwide Support Experience Technical Support Admin June 2021 - April 2022 Space Next Door Singapore Pte Ltd As a Technical Support Administrator, I have experience in product testing, troubleshooting escalations, customer support, and sales assistance. My role involved evaluating product performance, resolving customer issues, and providing technical support to ensure smooth operations for both end-users and sales teams. Technical Support June 2022 - Jan 2025 Storhub Management Pte Ltd As a Technical Support Administrator with additional experience in Debt Collections, Customer Support, and Sales Support, I have a strong background in troubleshooting IT issues, assisting customers, and managing financial recovery processes. My role involved resolving technical problems, supporting customers with inquiries, handling collections, and assisting sales teams to enhance business operations. Admin Assistant Sept 2024 - Ongoing Client Name: Troy Simbales As an Administrative Assistant, I was responsible for managing email correspondence, organizing important communications, and ensuring smooth interactions with clients and suppliers. My role required attention to detail, prioritization skills, and effective communication to support business operations. Reference Mark Dominic Jose Liza Ann Ranchez Owner of Pet Shop Customer Support - -