CURRICULUM VITAE
Katarzyna Aleksandra Gielement
Name:
City:
E-mail:
Telephone:
Website:
Katarzyna Aleksandra Gielement
Almere-
www.officekat.nl
Competences
· Customer support: Call handling, Claim management, CRM
· Operations: Planning, Staffing, Budgeting, Administration, A
udit controls, Accountacy
· Softwares: Microsoft Office, iWork Suite, SAP, Sales Force, MailChimp, monday.com,
Canva, PicMonkey, Google Survey, Calendly , Trello, Asana, Slack, Teams
· Soft skills: Communicative, Service orientated, Flexible, Responsible & Energetic
January 2020 – Present
Office Kat
Virtual & Personal Administrative Assistant
As Virtual Assistant I am supporting my clients in the administrative,
marketing and customer service field. I am answering customers phone calls,
e-mails, replying on their claims, supporting online chats if needed, booking
trips, organising (online) events, preparing invoices, tracking payments,
preparing tax documentations, taking meeting notes, preparing tailor made
social media posts, preparing contracts, arranging insurances and any taking
care of any other administrative task.
January 2019 – Present
Annut Software Solutions
Head of Operations
At this software development company I am responsible for managing
communication, expenses and travel arrangement for the offshore Romanian
development team. For the local dutch managers I plan & attend important
meetings, research competitors, prepare presentations to investors and manage
their agenda. I also support the accountant by preparing tax reports & contracts,
archiving documents, creating invoices and making payments, working on the
marketing strategy and social posts.
July 2018 – June 2019
Datacenter.com
Sales Executive / Account Manager
As a sales executive, selling server space at the Amsterdam branch, I
researched potential clients, conducted B2B cold calling & emailing, drafted
personalised contracts and finally closed the deals. As an account manager I
managed client relations, gave on site tours of the facility to clients and
sought to up-sell through educating the client on potential risks and benefits.
July 2012 – June 2018
ECCO Emea
Account Manager / Customer Sales Representative
For the emerging European markets I managed customer relations through SAP ERP &
Salesforce. This entailed customer complaints and order handling via phone & email,
product tracking and eventually on-boarding new team members. Managing existing
accounts consisted of daily data analysis to create Excel reports used to proactively
resolve client’s inventory issues.
May 2012 – July /2012
Nikon
Planning & Administrative Assistant
Professional Nikon Services. Controlling and supporting events (Euro 2012, Olympic
Games 2012), checking deliveries of the equipment, taking care of customers, managing
good relations with other Nikon Professional Services divisions, telephone acquisition if
needed, taking care about invoices, payments, budged spreadsheets. Daily working SAP.
June 2011 – April 2012
ACN Europe
Coordinator Commercial Operations
To ensure smooth running sales cycles I was responsible for developing & maintaining
strong relations with vendors and field representatives. My day to day objectives
consisted of data analysis & reconciliation, partner relations management, resolving
queries & preparing sales reports.
Aug 2008 – May 2011
Comaflex
Junior Sales Manager Complex produces granules used for creating plastic materials. Here
I was tasked with creating new business through telephone acquisition, contract
customisation and prepare advertising material to attract the right caliber of companies.
Furthermore I managed several client accounts doing invoice processing and was the
contact-point for vendors related to payments.
AB Oost/ EuroJob
Coordinator Sales Assistant
Assisting in order acquisition, translating documents from Dutch to
English, assigning work allocation and coordinating the staff.
Education and training
2008 - 2010
Akademia Humanistyczno-Ekonomiczna w Łodzi
International Relations & Political Sciences - University
September 2003 - June 2006
Krzysztofa Kieślowskiego
VWO
2005
Swiss Red Cross
Advanced pre-medical workshop and certified as a “Pre-medical rescuer.”
2004 - 2005
English Language School s.c. (FCE level)
Advanced skills in the English language in speaking, reading & writing.
Languages
·
·
·
English
Dutch
Polish
Hobbies
·
·
·
Baking & writing e-books
Reading - especially a good criminal
Running - as much as I have time for
References
Supplied on request
