Katarina Balderas

Katarina Balderas Gonzales, TX 78629-- Have 8 years experience in professional cooking and restaurant management. I have 4 years experience in hotel housekeeping and commercial , residential and industrial cleaning. Strong knowledge of cleaners, and materials used and when for all types of situations and settings. I have very strong customer service skills, Proficient at keep deescalating situations quickly and a high percentage of bookings on a weekly basis. great leadership skills. Managed up to 20 employees at a time, and trained employees in all aspects on the line. Taught and implemented Safety and health Precautions at all times. I’m always open to learning new things and any opportunity. Authorized to work in the US for any employer Work Experience Pecan Sorter South Texas Pecan - Shiner, TX January 2023 to Present Seasonal 3 days a week as needed pecan sorting Cook Sodexo - Seguin, TX September 2023 to November 2023 Would batch cook meals for students and a college, the prep for next days courses. Lead Line Cook Steamboat Bill's - DeRidder, LA February 2023 to August 2023 Operated all parts of the line, completed order tickets within designated times, Cooked and assembled plates for distribution to customers. had approx 100 or so customers a night. Hosekeeper La Quinta Inns & Suites - Gonzales, TX December 2022 to February 2023 Cleaned rooms at approximately 50 rooms a day in 8 hours Reservation Agent Sons' Getaways - McQueeney, TX July 2022 to December 2022 Take over the phone reservations Input reservations into platforms from 3 rd party renters to cross reference if in system. Give complete information of 5 properties and their rules, regulations rental information. De escalated situations from guests calmly and proficiently. I put data of daily and weekly totals. Took approx 350-500 calls a day. Assistant Manager Taco Bell - Gonzales, TX May 2019 to July 2020 Ran the nightly /daily operations of the Shift, opening and closing tasks, cash snd safe count, property food safety regulation and interaction during state inspection Supervised a 7-14 person crew . Inventory- nightly and daily Education Associate's degree in Restaurant Operations and Managment Auguste Escoffier School of Culinary Arts-Boulder - Boulder, CO November 2023 to Present Certificate in Phlebotomy Texas school of phlebotomy - China Grove, TX March 2022 to July 2022 certificate in Medical Assisting Victoria College - Gonzales, TX June 2011 to December 2011 Skills • Hospitality • Food Preparation • Kitchen Management Experience • Meal Preparation • Menu Planning • Restaurant Management • Profit & Loss • Food Production • Food Safety • Restaurant Experience • Serving Experience • Microsoft Office • POS • Cleaning Experience • Front desk • Typing • Clerical experience • Google Docs • Restaurant experience • Cash register • Cooking • Kitchen management • Hospitality • Supervising experience • Serving • Leadership • Hotel experience • QuickBooks • Live chat • Sales • Retail sales • Manufacturing • Customer service • Labor cost analysis • Inventory Control • Culinary Experience Certifications and Licenses BLS Certification June 2022 to June 2024 Certified Medical Assistant June 2012 to Present Certified Phlebotomy Technician Driver's License March 2023 to September 2028 Assessments Cooking skills: Basic food preparation — Proficient May 2023 Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient Sales skills — Proficient July 2022 Influencing and negotiating with customers Full results: Proficient Administrative assistant/receptionist — Proficient April 2023 Using basic scheduling and organizational skills in an office setting Full results: Proficient Basic computer skills — Proficient December 2022 Performing basic computer operations and troubleshooting common problems Full results: Proficient Food service: Customer situations — Proficient September 2023 Identifying and addressing customer needs in a food service setting Full results: Proficient Customer focus & orientation — Proficient November 2023 Responding to customer situations with sensitivity Full results: Proficient Attention to detail — Proficient December 2022 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient Basic maintenance and repair — Proficient February 2023 Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Full results: Proficient Business math — Proficient October 2023 Using basic math to solve problems in a business context Full results: Proficient Scheduling — Proficient November 2023 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient Food service: Customer situations — Proficient May 2023 Identifying and addressing customer needs in a food service setting Full results: Proficient Front desk agent (hotel) — Proficient November 2023 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient Work style: Reliability — Proficient December 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient Workplace safety — Proficient February 2023 Using safe practices at work Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.