Katalin Majoros

KATALIN MAJOROS Budapest, Hungary • - •- Product & New Business Development Customer Experience Lead Work History 2016-08 - till date Digital Business Development Project Manager GrowthCTRL Ltd. - Ultinous Ltd. contracted for startup development focused projects: building up the business besides the technology and product: deep learning advanced analytics till the delivery as PM and setting up the operations: research and analysis conduction strategy, creation and execution of: new processes, systems, marketing campaigns, social presence, web development, mobile app design, CRM, billing, product development IT agile methodology roll-out, measurement systems, hiring and working culture agile product owner and management current project delivery in UK Q1 2017 2015-09 - 2016-01 Business Mentor for startups Innovative Generation Association mentoring idea owners in building MVP-s and providing support till launch on volunteer basis besides my daily job 2016-01 - 2016-07 Business Transformation Lead Magyar Telekom Nyrt. Hungary business transformation program launch with focus on end user - customer experience satisfaction trend change in residential segment: product and operational change management framework setup 2014-04 - 2016-01 Client Experience Manager K&H Bank and Insurance Zrt. Hungary • created and lead CX change program: strategy, culture, process and product development, cv modelsCEO reporting and KBC Group best practice - agile and user demand based product and business development implementation • lead cross-functional 15 FTE-s named CX Ambassadors in various teams • leveraged new insights based methodologies to drive data-driven decision management • held trainings, innovation events for the whole company in K&H Group 2012-06 - 2014-04 Digital Experience Performance & Analytics Manager previously: Customer Experience Design Manager Vodafone Zrt. Hungary • delivered operational framework of new function of Reporting & Analytics within the Digital Team (part of Commercial Operations) • created new operational dashboard and implementing aligned strategic initiatives https://www.visualcv.com/katalin-majoros • lead the direct reports(2 FTE-s) and the project team(6-10 FTE-s) • developed and maintained the reporting set based on DWH data or manual data mining in all digital work activities (sales, care, user experience, IT application performance) • worked out automatization and optimization of data mining and analytics processes • acted as SPOC for COPS IT measurement, quality reporting & performance monitoring in transformational projects(simplification and digitalization) • leveraged data and Voice of the Customer insight analysis to continuously improve digital experience and to drive digital defect resolutions to optimize customer care operations • prepared Red experience product and process experiences: sales and care • lead internal CX measurement set up project with CX dashboards 2009-05 - 2012-06 Business Transformation Analyst IBM Global Financing Hungary • worldwide global reporting project coordinaton • measurement process optimalization in Benelux sales support operations 2008-04 - 2009-05 Reservations Agent The Ritz-Carlton Bahrain Hotel & Spa • local strategy transformation with Executive Board for 2009 and lead the change management project from the revenue & reservations side • handled individual indoor account management with revenue management • pre-and pro-sales assistance in closing high-value deals 2005-04 - 2008-04 Operations manager Arkadianos Hotel Complex Zakynthos Greece • various front and back office positions • business processes simplification, deployment of front & back-office systems, additional star of the business(from 3 to 3,5/4 star hotel) • coordinated front office and room operations of 5-8 FTE-s • managed customer relationships with local business partners and travel agencies, tour operators in Germany, Benelux, UK, CEE and Russia • worked out product portfolio development strategy • reconciled financial reports on weekly basis for wholesale payments developed new services according to the level of customer satisfaction from travel agencies and direct guest feedbacks 2004-09 - 2004-12 Management Trainee-Strategy and Business development Broekman Motorship Group BV Rotterdam Netherlands • launched new cross-country services and coordinated organizational changes • supported the M&A project: logistics CEE market analysis and opportunity identification from chamber of commerce, embassies, companies, investors • conducted interviews and meetings with economic diplomacy representatives in Holland about investment practices in CEE • monitored, analyzed profit performance of merged companies in CEE act as link between the Dutch mother and the Hungarian daughter company • completed bachelor thesis by research and practice 2003-09 - 2004-09 Receptionist and Personal Assistant Deloitte Hungary • front office and administrational activities for the Audit Partner during the last year of college https://www.visualcv.com/katalin-majoros Education 2012 - 2013 Certification of Change Manager Grow Group Management Education 2001 - 2005 Bachelor studies Budapest Business School Faculty of International Business and Management BSc in International Economic Analysis Thesis: Mergers and Acquisitions case study: why a human-centered approach matters Skills Love of learning new languages • English • Dutch • German • Greek • Arabic (basic) Personal interests Volunteering Mentoring Yoga Dogs Water sports Design Photography Languages https://www.visualcv.com/katalin-majoros