WORK EXPERIENCE
Paxful — Senior Community Associate
Jan 2021 - Sept 2022
Strategy
lead
in
managing
Paxful’s
global
community
channels and public reviews
Presented weekly reports to stakeholders on a weekly and
KAT RODRIGO
COMMUNITY
PROFESSIONAL
monthly basis
Managed team members to make sure productivity is high
through 1:1s and special projects
Created “Support-Readiness” documents that function as an
I'm a community manager that
specializes in content creation,
customer
support,
day-to-day
moderation and management.
internal FAQ for new products and features before they go live
worldwide
Achieved 1766% organic subreddit growth through user
engagement, moderating, creating content, and enforcing
community guidelines to keep discussions healthy
Businesses need to find their
people and I'm here to build
Community Specialist
May 2019 - Dec 2020
your tribe.
Social Media moderation on Paxful’s main Twitter, Facebook,
Instagram, Reddit, TrustPilot, Google,
CONTACT
IOS Mobile Reviews and
WeTheCryptos (a Paxful project)
Scaled up Paxful communities on Reddit, Facebook Groups,
-
Telegram Groups, and Slack through support, strategy, and day-
linkedin.com/in/katrodrigo
to-day engagement and management.
-
San Pedro, Laguna, PH
Escalated
sensitive
issues
from
social
media
to
various
departments.
Managed brand reputation by releasing carefully-crafted updates,
announcements, and social media response workflows
Provided chat and email support using Intercom, Zendesk, and
SMM tools (Khoros Care and Sprout Social)
SKILLS
Online Reputation Specialist
Sept 2018 - May 2019
Community Management
Social Media & Email Support
Content Writing
Created
qualitative
research
reports
on
cryptocurrency
competitors on key markets (Africa and Asia)
Worked closely with PR and Marketing teams in producing
educational content and brand reputation through social
media moderation and trend research
Project Management &
Customer Experience
Strategy
TOOLS
Khoros Care & Sprout Social
Zendesk & Intercom
Jira & Confluence
Created user surveys using Qualaroo for UX research in
launching the paxful.com 2.0 version
Interviewed key users in Kenya, Nigeria, and South Africa for
our user testimonials page
Israel Chamber of Commerce of the Philippines (Intern)
Jan 2018 - May 2018
Wrote and researched written content for companies part of
ICCP
Managed iccp.ph using WordPress. Created landing pages;
Doing Business in Israel, Doing Business in the Philippines, and
Pilgrimage Tour to Israel
Reddit Mod & Telegram Tools
Appbot
Published monthly e-newsletters using Active Campaign to
ICCP members and subscribers
Provided assistance in managing ICCP’s networking events
Administrative tasks; Setting appointments, organizing board
meetings
LANGUAGES
English
Filipino
Villar SIPAG Foundation (Intern)
Aug 2017 - Sept 2017
Administrative work from answering calls, data entry and office
management
Events and program assistance
EDUCATION
De La Salle University - Dasmarinas
Class of 2018
Bachelor of Arts in Development Studies Major in
International Development
Activities and Societies: Development Studies Program
Council, Development Studies Society
