Kat Baritua

KATRINA CHARLEEN O. BARITUA 14 Anchorage St., Merville Park Parañaque Metro Manila Contact Number: - E-Mail Address:-WORK EXPERIENCE August 2013 – March 2017 MACQUARIE OFFSHORE SERVICES The Enterprise Center Tower I, Makati City Group Assistant / Senior Associate  Work for several departments and answers to more than one supervisor and perform several secretarial tasks such as make appointments, book flights and make travel arrangements, handle traditional and online correspondence.  Manage inventory of assets and supplies, monitoring critical level of stocks, anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies and submitting invoices.  Create and modify documents, make PowerPoint presentations if necessary, copy, print materials.  Attend meetings and be in charge of the agenda and meeting minutes.  Ensure maintenance at working place.  Assist administrative managers and team members during national and international events or conferences.  Greet visitors and determine whether they should be given access to specific individuals.  Coordinate between departments and operating units in resolving day-to-day administrative and operational problems  Schedule and coordinate meetings, interviews, events and other similar activities  Prepare business correspondence (often using word processing, spreadsheet, and presentation computer software).  Order and receive food deliveries for team’s special events.  Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories.  Provide information by answering questions and requests.  Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.  Contribute to team effort by accomplishing related results as needed.  Perform multifaceted general office support.  Process invoices for phones, procurements, credit cards, among others. July 2012 – August 2013 MACQUARIE OFFSHORE SERVICES / ASIA PEOPLEWORKS The Enterprise Center Tower I, Makati City Guest Relations Associate  Monitor and ensure that the reception area is kept tidy and projects a business-like image.  Provide office support services in order to ensure efficiency and effectiveness within the office.  Manage company trunk line; in receiving and transferring telephone calls, announcing callers, taking brief messages and passing these on via the office communicator system or connecting callers to staff members personal direct line voicemail.  Ensure all messages to main office number are taken and directed to staff members.  Review and update on a regular basis the staff contact and telephone extension lists and update other staff accordingly.  Greet and welcome visitors and applicants to the office, ensuring they sign in the log book and informing the relevant member of staff of their arrival.  Welcome corporate/expected visitors by offering refreshments; advise the appropriate staff of their arrival.  Provide logistical support to meetings held in the Board Room, meeting rooms and training rooms, to include preparation of meeting and conference rooms and assist in arrangements for catering provisions.  Prepare outgoing packages; that costs are charged to the appropriate center.  Process invoices and drew up paperwork to ensure costs are allocated to the relevant departments.  Process invoices for the team including validating and obtaining authorisation for payment.  Flight and accommodation booking for travelling executives on overseas trips, as well as coordinating the application of visas for various countries as required.  Provide office supplies for staff and maintain adequate stocks; task includes ordering new supplies, identifying new suppliers and obtaining the best price.  Assist with administrative overflow and special projects from other departments as needed.  Provide administrative tasks to directors as needed.  Train all new staff in the operation of the telephone system, as part of the New Staff Induction process and take a pro-active approach to ensuring existing staff are properly trained on making full use of the system.  Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.  Other projects as required. Aug 2009 – July 2011 HOLLAND AMERICA LINES / UPL Plaza Santiago Bldg, Sta. Clara St. Intramuros, Manila Guest Relations Attendant  Perform preparation and processing of all administrative duties for Guests throughout the voyage including embarkation /disembarkation duties activities, preparation and completion of Guests billing and settlement of accounts. Maintain and update manifests and reports properly.  Provide a central Guest reception and information service center to all Guests inquiries onboard and throughout the designated itinerary.  Respond to guests’ needs and requests by notifying appropriate department of requirements.  Take ownership of Guest challenges and onboard unresolved situation. Ensure that an appropriate resolution is found.  Ensure that all administrative tasks are properly entered into and extracted from the various filing and record keeping systems. Produce accurate, timely reports and summaries.  Complete all other miscellaneous duties as directed, including cabin service ordertaking, housekeeping requests and DVD rentals.  Perform cash transactions required by Guests including and not limited to cashing travelers’ checks, selling stamps, making change, foreign exchange, gratuity adjustments and settlement of accounts in a manner consistent with established policies and procedures.  Strive to provide superior and exceptional service to the guests. Take ownership and responsibility to resolving issues by listening, understanding and empathizing with the guests.  Ensure that the daily log is maintained and updated in a timely manner.  Effectively anticipate and respond to onboard guest service needs. In a timely manner resolve guest complaints with proper follow up (by phone or in person) to ensure their requests and/or concerns have been addressed to their satisfaction and update immediate superior/s.  Assist as directed to perform other miscellaneous duties as assigned by immediate superior/s.  Answer high volume of calls and respond to guest requests, concerns and issues in a timely and professional manner. Provide superior guest service by handling all communications, verbal or written in accordance with the set standards.  Log and maintain accurate records of all guest calls, inquiries, concerns and requests using systems provided and in accordance with set procedures.  Promptly bring up situations that require the attention of the Guest Relations Supervisor and or Guest Relations Manager.  Maintain accurate work order files for easy reference as well as files on daily guest calls made to ensure quality assurance according to agreed standards.  Promote various services and programs as appropriate to generate revenue.  Night Duty Guest Relations Attendant: responds to guest concerns and related ship issues during the night in conjunction with the night.  Create a thorough report of night issues and distribute to ship’s management at the end of night shift. Ensure complete handover with incoming daytime Guest Relations staff.  Process guest credit card information and obtain authorization on a daily basis. Ensure all guests have a method of payment registered; follow-up declined credit cards per policies. Ensure any mid-cruise disembarkation settlements are processed.  Handled VIP deck level. Assist VIP guests on dinner, spa and shore excursion reservations onboard; suggest restaurants, shopping location and other places of interest for the guest in the area; act as a guide in local tourist maps and geographical area, takes care of guests essentials and belonging; pick up and/or deliver items; plan special events and/or private parties. Feb 2006 – Aug 2009 INTERCONTINENTAL HOTELS GROUP RCBC Plaza Tower II, Makati / IHG Bldg., Camp John Hay, Baguio Administrative Assistant, General Reservations  Provide efficient reception services by assisting and dealing with queries from agents and Team Managers, same or different department.  Ensure the effective coordination and implementation of supervisors' schedules every month and arranging weekly meetings specified by the supervisors.  Provide general administrative support such as preparing correspondence, forms and reports, arranging meetings, composing regular correspondence, processing confidential reports and documents, filing electronic and hard copy, tracking deadlines, and taking down minutes as needed.  Conduct research, assemble and analyze data to prepare reports and documents.  Ensure the office filing systems and records are properly maintained and updated in accordance with an existing framework for easy retrieval.  Maintaining adequate stocks of office supplies as required and coordinates maintenance of office equipment.  Perform any other duties as may be required, such as retrieving files/documents for preparation of reports, preparing tables and charts for reports, organizing internal events and center set-up for special incentives, events, etc.  Coordinate the flow of information internally and externally. Feb 2005 – Feb 2006 INTERCONTINENTAL HOTELS GROUP RCBC Plaza Tower II, Makati Training Coordinator  Assist Human Resources and Training Department with employee training programs and social events, including: preparing manuals and supplies, updating and coordinating calendars, room set-up, and center set-up for special incentives and events.  Ensure the effective coordination and implementation of supervisors' schedules every month and arranging weekly meetings specified by the supervisors.  Provide general administrative support such as preparing correspondence, forms and reports, arranging meetings, composing regular correspondence, processing confidential reports and documents, filing electronic and hard copy, tracking deadlines, and taking down minutes as needed.  Assess Training needs for new and existing employees.  Organize, develop or source training programs to meet specific training needs.  Develop training aids such as manuals and handbooks.  Track and report on training outcomes.  Maintain employee training records.  Handle logistics for training activities including venues and equipment.  Manage and maintain in-house training facilities and equipment. Apr 2004 – Jan 2005 INTERCONTINENTAL HOTELS GROUP RCBC Plaza Tower II, Makati Priority Club Reward Account Manager  Inbound customer service for hotel reservations and other guest relations.  Answer calls professionally and respond to customer inquiries.  Handle and resolve customer complaints.  Provide customers with product and service information.  Process orders, forms and applications.  Identify and escalate priority issues.  Route calls to appropriate resource.  Follow up customer calls where necessary. Apr 2003 – May 2003 SYKES, INC. San Miguel Properties Corporations, Ortigas Practicum Trainee; Worked with the Macromedia Customer Service Account  Retrieve voice messages and recorded data in the computer.  Responsible for the team’s daily and monthly attendance.  In-charge of the team’s daily phone records/incidents. EDUCATION 2000 – 2004 ST. SCHOLASTICA’S COLLEGE MANILA Bachelor of Science Degree in Commerce Major in Business Systems & Technology Management, March 2004 1996 – 2000 MAKATI HOPE CHRISTIAN SCHOOL High School Diploma, March 2000 REFERENCES Mark Walbaum Division Director Macquarie Offshore Services - George Gaffney Associate Director Macquarie Offshore Services - Jun Exala Associate Director Macquarie Offshore Services - Katrina Yang-Adriano Global Reservations Manager, PHPRO InterContinental Hotels Group - John Wilson Associate Director Macquarie Offshore Services - Mike Echague Training Specialist, PHLRO InterContinental Hotels Group -