Kasselyn Cadiente

KASSELYN S. CADIENTE CAREER OBJECTIVE In quest of a position in a top business where I am able to transmit the knowledge gained through my work experiences. I determinedly deem in the principle of implementing my duties with loyalty and courage. WORK EXPERIENCES TELEPERFORMANCE Quality Assurance Analyst June 2017 – Present Roles and Responsibilities - Transactional Monitoring for Voice and Non-voice LOBs - Sending reports using MS Excel or MS Word via e-mail - Check-the-Checker - Calibrations with Operations and Client - Weekly huddle with agents - Meeting with Client - Reporting Knowledge based articles if there’s a need for update Customer Service Representative Roles and Responsibilities - Order Processing - Data Entry - Outbound Calls for order status updates INFOSYS Order Specialist Roles and Responsibilities - Order Processing - Data Entry - Outbound Calls for order status updates - Setting up schedules for customers - Getting in touch with Project Managers on-shore - Meeting with client TRAININGS ATTENDED • • • • • New Quality Training (NQT) Customer Journey Mapping LEAN Training Leadership Skill Coaching Model November 2016 – June 2017 August 2014 – August 2016 EDUCATION COLLEGE STI College Information Technology Year Graduated 2014