Kassandra May Manalo

Hi there! I’m Kassandra May Manalo, a highly organized and detail-oriented Customer Service and Administrative Support Specialist with over four years of experience in delivering excellent service across phone, email, and chat platforms. I’m passionate about helping businesses build strong client relationships, streamline communication, and maintain smooth day-to-day operations.

Throughout my career, I’ve worked with both local and international clients, providing real-time support and ensuring that every interaction leaves a positive impression. I handle customer inquiries, troubleshooting, scheduling, and data management with professionalism and empathy. I’m skilled at using a wide range of CRM and communication tools including Salesforce, HubSpot, Okta, Slack, Microsoft Teams, and Google Workspace, allowing me to adapt quickly to different systems and workflows.

In my previous customer service roles, I’ve handled high-volume inbound calls, resolved account and billing issues, and followed up through emails and chat to ensure timely resolutions. I’ve also assisted internal teams by providing accurate updates through CRM systems and messaging tools, helping maintain transparency and efficiency across departments. My ability to stay calm under pressure and communicate clearly has helped me build trust with both customers and team members.

Aside from my customer service background, I’m experienced in administrative support tasks such as managing schedules, processing documentation, organizing reports, and handling confidential information with discretion. I value reliability, accuracy, and time management—qualities that allow me to meet deadlines and maintain quality even in fast-paced environments.

I’m equipped with a laptop, camera, and noise-canceling headset, along with a stable internet connection (under 100 Mbps), ensuring I’m always ready for remote work. Whether it’s assisting clients, managing online tools, or supporting business operations, I take pride in delivering consistent, high-quality results.

What I enjoy most about my work is helping people—whether it’s solving a problem, making a process easier, or simply ensuring a customer feels heard and valued. I believe great service comes from genuine care, patience, and clear communication.

If you’re looking for a dedicated, adaptable, and results-driven virtual assistant or customer support professional, I’d love to be part of your team and help your business thrive!