Kasiva Mbole

Hi, I'm Linda — a professional and detail-oriented Customer Support Specialist.

I help eCommerce and dropshipping brands (especially Shopify-based) deliver top-notch customer service through timely, polite, and problem-solving communication. With experience in handling post-purchase inquiries, refunds, shipping issues, and product questions, I ensure your customers feel supported and valued every step of the way.

My Core Skills Include:

• Email & chat support (Gmail, Gorgias, Zendesk)
• Managing orders and returns
• Updating and maintaining Google Sheets
• Following SOPs and using templates efficiently
• Handling unique situations with empathy and initiative

I am fluent in English, tech-savvy, and dependable. Whether you need part-time support or ongoing assistance, I’ll help you maintain a smooth and professional customer experience that encourages repeat business.

Let’s build customer loyalty — one message at a time.