Kasia Namiotkiewicz

Kasia Namiotkiewicz - Brighton, West Sussex An accomplished Account Manager with a track record of success in managing multi-brand partner accounts, overseeing business performance, and driving growth. Skilled in implementing onboarding processes, producing analytical reports, and establishing strong relationships with key stakeholders. Experienced in the tech and delivery industry with a focus on managing key accounts and executing projects to enable profitability and fast scale-up. Having enjoyed my time at Sessions Market, I'm now searching for a new role within Key Account Management vacancies. Sessions Market 2022 - 2023 Key Accounts Manager (South East/ Regional UK and London) Overseeing the performance of online and onsite businesses to enable profitability and fast scale-up for a fast-growing Food Tech/Delivery StartUp. Supporting new partner launches across 50 locations in the UK on food delivery platforms: Deliveroo, Uber JustEat, and Deliverect. Contributing to a 2.5x business growth from March 2022 to December 2023. Implementing new onboarding processes for new business and acting as a primary point of contact for all key accounts. Producing in-depth analytical reports such as weekly, monthly business reviews, KPI reports to help partners achieve operational and financial growth through upselling IT solutions, platform integrations (Deliverect, Status, KDS), and marketing solutions for lower performing accounts to drive GMV. Establishing a great working relationship with grocery and wholesalers- Breaks, Biopack, Bidfood, and branded packaging companies to allow a 30% discount to all new accounts and ensure smooth onboarding and new business launches. Upscaling processes for new brand launches, implementing easy and smooth launch processes working with Deliveroo, Uber, and JustEat. Providing a transparent process to help communication with customers, subcontractors, and vendors that leads to an increase of services between current and future clients. Maintaining oversight on all new business onboarding, new business approval, and current business churn process. Deliveroo Editions 2017 - 2022 Special Project Operations Manager (Brighton & Hove) Managed multi-brand key partners and local groups, eCommerce, and ancillary brands. Provided in-depth daily, weekly, and monthly reports on partners & zone performance using Looker for analysis. Reported on rider operations and supply logistics, including onboarding and crucial changes in rider supply. Active commitment and close collaboration with Core Business to change and influence positive amendments to the global refund policy. Demonstrated a broad technical background and the ability to jump in if needed, along with managing Editions Cloud Site in Brighton. Drove partner performance by owning my portfolio's business growth through proactive in-depth reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. Worked with both internal and external stakeholders to drive change and devise solutions, ensuring that issues are addressed, and accounts continue to grow. Owned the execution of grocery site roll-out as we scaled the proposition, mapping our gaps in coverage for expansion of partners. Efficient on-site eCommerce set up. Represented Deliveroo across partner's organization and ensured that our internal stakeholders are supported where appropriate. A&Z Zone: Freelance 2018 - 2019 Operations Manager / Project Manager Planned and directed Siemens and London Underground collaboration project -DETUP in the UK and Europe. Collaborated closely with multicultural and diverse clientele. Represented the company with vendors and suppliers during project execution. Managed the overall project budget and approved all purchase orders. Monitored and reported on all project activity within the significant milestones and any conditions which would affect project cost or schedule. Active participates in building strong client relationships to sustain company Business. Cocowa Ltd -Freelance 2015 - 2017 Senior Operations Manager Cocowa is an events company that specializes in the automotive and motorsports sector with clients including InfiniA, Porsche, Nissan and Citroen. Responsible for planning and hospitality at major exhibitions and events for clients like Nissan, Citroen, Infiniti and Porsche. Coordinating travel, accommodation for event staff ,guests and partners, coordinating catering and logistics. Hosting events include a major 5 day event and VIP party at the Westfield shopping center in London in January 2015 featuring a full car range, F1 car and Red Bull star Daniel Ricciardo. Hosting the UK nationwide launch of new InfiniA Q30 and Q50 road cars liaising with InfiniA management in Europe and dealer network across the UK from Reading to Glasgow. BA role at London Art show in 2016, 7 day exhibition event with InfiniA. Mainly product present- aAon and data capture. Overseeing Nissan in house test drives and collecting clients feedback at Nissan Technology Centre as well as Nissan Sunderland Plant Responsible for data capture on several occasions across the whole of UK, including major shopping Centers ( Reading, Manchester ,Blue Water, Birmingham, Newcastle, Darford, Watford, Norwich, Dublin,Glasgow,Cambridge), dealerships in all listed locations, summer fesAvals, sports shows and exhibition in Glasgow. Oliver Wayman- Freelance- Consultant - Knowledge Worker Several projects in the UK as well as Europe. 1000+ participants events in the Olympic Village in the Uk with clients like Renifinti. Large events combining data capture and learning experience. Snellers Estate Agency- Sales Consultant Looking after large database of clients- up to 200 on a daily basis Sales progression-dealing with solicitors, surveyors and other legal establishments Meeting daily targets on viewings and valuations booked, weekly targets on sales and banked business Keeping up to dates all on going sale files and preparing weekly reports for branch managers and vendors Upselling additional services ie: removals, financial advisory Daily callouts and email correspondence with potential clients and buyers Preparing invoices for all completed sales Caper & Berry Catering - Restaurant and Events Supervisor- Sales Department - Yvonne Arnaud Theatre, Guildford Plan, allocate and manage work activities of a diverse team of staff Build and maintain customer and supplier relationships Maintain bar efficiency and high-quality customer service Assist bar manager with correspondence, training and maintaining service standards Adhere to and communicate health and safety policies and procedures Calculate daily sales figures, monitor bar stock and stock controls Ngaire Monk private Events & Catering company - Catering and Hospitality Manager Tailoring events to client demands, including lunches and dinner service Staff recruitment for the events ( Chefs, waitresses and waiters, pastry chefs) Organizing and pricing menus Equipment and event venue hiring Logistics Advertisement Tay 2 Productions Ltd. - Live Events Coordinator / Bookings Manager. Booking broadcasters and commentators for live sports events and e-player. Liaising with rights holders and major sports clubs including Arsenal and Manchester Utd.| Coordinating schedules for live events using scheduling software. Recruitment of multilingual commentators, broadcast journalists and translators. Administrating invoices for payments, clients records, bank transfers. Organizing expenses sheets and record sheets for all the employees. . Marketing and advertising. Education: 2020- Level 3 - Food Safety Certificate 2020— DPS, Alcohol License Holder for Brighton & Hove 2019- Looker, Netsuite, PocurmentHub, Slack, Admin Tools, Agent Tools, Google Docs, Google Drive, Trail - training, proficiency-- CNM College of Naturopathy, Diploma- -NVQ level 3, Catering Management, Chartered Management Institute. National Certificate for Personal Licence Holder(Pass) and Hygiene certificate (Pass)- -BA(Hons). Higher School of Journalism, Political Study, International Relations. Full clean UK Driving Licence Interests: I love foreign cinema and books. I'm passionate about gardening and sustainable living. I'm also a member of a local gym and enjoy keeping myself generally healthy and active. I have keen interest in crypto currency and am currently learning to trade.