Kashan Ahmad
Customer Service Representative
My extensive diverse experience will be utilized to achieve excellence. A hard working, determined and driven professional who has a strong desire to excel in everything he does. I am able to bring an organized and systematic approach to any role, and able to maintain excellent working relationships with colleagues and customers alike. Regularly delivering 'above and beyond expectation’ and believe in continual personal and organization growth. I am now looking for a suitable challenging position with a company where
Contact Info
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592 model town q block extension Lahore, Pakistan
Strengths & Skills
✔ MS Office
✔ Team-Builder
✔ Team player
✔ Interpersonal Skills
✔ Communication Skills
✔ Negotiation Skills
✔ Computer skills
✔ Customer Service
✔ English
✔ PHONE-BASED SALES
✔ Sales
Certifications
TitleAuthorityDate
MCPMicrosoftStarting July 2011
Experience 4 years
Company
Designation
Duration
BDS LAW Lahore
Client Service Executive
Oct 2015 - Jul 2017
1.8 months
AEPL
Administration and Logistics Officer
Aug 2013 - Mar 2015
1.6 years
Ovex Technologies Pakistan (Pvt.) Limited
Telemarketing Executive / TSR /CSR
May 2010 - Sep 2012
2.3 years
Work History
BDS LAW Lahore
Oct 2015 - June 2017 (1.8) )months)
Client Service Executive
Lahore, Pakistan
BDS Law is a law firm dealing in legal cases in UK.
I worked with a broad range of clients from insurers, solicitors, medical reporting organizations case management companies, delivering timely treatment of the patients.
Keep a track of Client treatment and Prepare Assessment reports and Final Discharge Reports for Clients.
Prepare Final Invoices of the Clients and send it to Solicitors.
Convince clients to attend their medical appointments referred by solicitors.
Keeping the files up to date.
Giving regular update to solicitors about their client.
AEPL
Aug 2013 - Mar 2015 (1.6 years)
Administration and Logistics Officer
Pakistan and Gulf Region
Ensuring effective record keeping of monthly attendance and leave record and coordinates with the concerned manager for action.
Managing project site payroll system.
Coordinate with Program Managers on allocation of drivers and to ensure project vehicles are effectively utilized.
Work with line managers to ensure staff movement plan is maintained and updated on weekly basis..
Check vehicle log books on regular basis to ensure vehicles are used for official purposes only and monthly fuel consumed is justified and co-relates with the mileage.
Inform Supervisor on policy violation and / or any major issue arises with regard to vehicle management.
Makes travel arrangements for staff and arrange accommodation on need basis.
Ovex Technologies Pakistan (Pvt.) Limited
May 2010 - Sep 2012 (2.3 years)
Telemarketing Executive / TSR /CSR
Lahore, Pakistan
Worked as Financial Analyst for sale of Financial services over the phonein USfor customers facing high debt Issues .
Also worked as sales executive for sales of desktops and Laptop Computers offering low and affordable payment plans.
Provided information to customers over the phone to explain them about products and service to up sell their existing services.
Provide customers with precise and accurate product and pricing information Explain product features and benefits, answering questions and setting proper expectations with customers .
Understanding of product related information for improvement in Sales Ratio.
Upgrade and suggest packages from new promotions and explain the features and benefits according to the customer needs.
Providing world class customer services. Achieving company sales target and building a rapport with existing clients.
Industries
* Functional Areas
BPO
Client Services & Customer Support
Languages
Hobbies
Urdu - Native
Internet. Sports. Music
Arabic - Medium
English - Excellent
