Kasarachi Charity Okoro

KASARACHI CHARITY OKORO Web: https://www.linkedin.com/in/charity-kasarachi-okoro-ba- Phone Number:- Email:-Address: Oshodi Ikeja, Lagos. Professional Summary Results-oriented customer service representative with a passion for providing top-notch support. Skilled in communication, problem-solving and conflict resolution, with a strong passion to exceed the expectation of customers. Core Qualifications: ●​ Customer Service Expertise: Proven track record of delivering exceptional customer experiences, resolving issues and driving customer satisfaction. ●​ Time Management: Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively. ●​ Patience and Empathy: Ability to work under pressure and to empathize with customers who may be upset or frustrated. ●​ Service/Product Knowledge: Getting familiar with the services or products offered by the company and ability to provide well detailed information to customers. ●​ Excellent Communication Skills: Ability to clearly and effectively communicate with customers, colleagues and management. Hard Skills: ●​ Software Proficiency (MS Office, Canva, Google Doc) ●​ Technical Skills (Salesforce, Hubspot, Zendesk etc) Soft Skills: ●​ Communication ●​ Time Management ●​ Problem-Solving ●​ Emotional Intelligence ●​ Conflict Resolution Customer Care Representative/Sales, 08/2021 to 02/2022 Airtel Telecommunication Nigeria ABUJA • Marketing and sales of the company's products in the digital space • Address customers' concerns/queries, seek clarification, and provide advice or responses to resolve customers' concerns promptly. • Built rapport with customers through empathetic listening and understanding of their unique needs or preferences • Developed comprehensive knowledge of services to provide accurate information to customers. • Managed a high volume of customer calls, maintaining a calm and professional demeanor. • Recorded accurate and efficient records in the customer database. Office Secretary, 05/2015 to 02/2016 Digitec Global Resources – PORT HARCOURT • Handling daily income and taking record of all the expenses that follows. • Day-to-day management of the Business Centre • Taking care of equipment sales and keeping accurate records. • Provided clerical support to company employees by copying, faxing, and filing documents. • Responded to emails and other correspondence to facilitate communication and enhance business processes. • Maintained confidentiality while handling sensitive information related to personnel matters or company projects Education Bachelor of Science: Industrial Chemistry, 10/2014 Ebonyi State University - Abakaliki Honours, Lower Division High School Diploma: 2009 Community Secondary School - Rivers State Certifications Non-Information Technology Support Skills Digital Witch Introduction To Project Management Coursera Social Media Management Allison References Referees available