Karym Gomez

KARYM GOMEZ Bussines Administrator Profile As a skilled business administrator, I bring wealth of experience in project implementation, data analysis and financial processes. I specialize in KPI analysis and optimizing business processes. With a C2 level in English and knowledge in MS365, Office, Google Docs, CRM systems, I bring a proactive and creative approach to problem solving, I am efficient in time management, serviceoriented, and effective in achieving results through teamwork. Work Experience --Medellin, Colombia 2020 December – Sales representative Dropshipping and sale products Developed and executed sales strategies, including 2024 pricing optimization, promotional campaigns, and July upselling techniques List items for sale Process orders without inventory Education Undersell competitors in securing sales Monitored competitors and industry trends to stay Bachelor of Technology and bussiness administration Galileo Galilei University 2018 - 2022 Additional Courses Copywriting Marketing ahead in a dynamic market, adjusting strategies as needed to maintain a competitive edge. 2020 November 2019 January Workforce contoller, Systemgroup Organize executive calendars and meeting schedules, prepare presentations, and provide daily and weekly reports to keep stakeholders informed and engaged. Generate comprehensive reports by extracting, analyzing, and interpreting data from various sources to inform project Skills decisions and strategies. Develop and implement project plans aligned with Data Analysis organizational goals, collaborating with team members to identify customer success initiatives. Customer Service Knowdelge of Office Technology Language English Spanish 2019 Customer service representative, Alorica June - Processed customer orders, returns, and exchanges, 2018 ensuring accuracy and adherence to company policies. January Maintained detailed and accurate records of customer interactions and transactions in CRM systems. Exceeded performance metrics such as average handling time, first contact resolution, and customer satisfaction scores. Assisted in the development and implementation of new customer service protocols, taking to improvement in overall customer satisfaction.