Karyeling Negrin Fontana

KARYELING NEGRIN-FONTANA 📞- | ✉-| 📍Mississauga, ON 💻 Remote Work | Virtual Assistance | Administrative Support | Bilingual Professional Summary Detail-oriented and tech-savvy professional with strong administrative, communication, and organizational skills. Over 5 years of experience supporting teams in operations, customer service, and workforce coordination. Adept at managing schedules, handling data entry and reporting, coordinating meetings, and providing email and phone support. Fluent in Spanish and English, with conversational French. Currently seeking freelance or remote opportunities in virtual assistance, transcription, and general administrative support. Core Skills • • • • • • • • Calendar & Email Management Data Entry & File Organization Reporting & Document Preparation Transcription & Note Taking Customer Service & Support Time Management & Prioritization Bilingual: English & Spanish (Fluent), French (Conversational) Tools: Microsoft Office, Google Workspace, Excel, Outlook, Zoom, Slack Professional Experience Scotiabank – Real Time Analyst (Remote) Jul 2023 – Present • • • Monitored schedules and real-time data to support team efficiency Communicated updates and reports to team leaders Supported documentation updates and scheduling coordination Concentrix – Workforce Analyst & Trainer (Remote) Oct 2022 – Jul 2023 • • • Managed reports, training calendars, and performance dashboards Supported onboarding and training with documentation and knowledge checks Provided support via email and video calls for global team members LoyaltyOne (Airmiles) – Operations Support & Analyst Jun 2020 – Sep 2022 • • • Created performance reports and tracked metrics Coordinated call center schedules and supported real-time communication Collaborated with cross-functional teams to deliver accurate information Customer Support / Reservations – Backoffice Consultant Oct 2014 – May 2020 • • • Handled customer service inquiries via phone and email Assisted with booking changes, refunds, and policy updates Maintained documentation and updated internal manuals Education Bachelor’s Degree in Business Administration – HR Major Simón Rodríguez University, Venezuela Language Certification Diplôme d'Études en Langue Française (DELF A2), Alliance Française