Karun Kundal

KARUN KUNDAL CUSTOMER SUPPORT ENGINEER PROFILEKARUN Skilled and Experienced customer support engineer with experience in many technical areas, from resolving faults to configuring and installing Automation systems. Well regarded for being a strong communicator and clients, I am now seeking to expand my current skills in a new, challenging environment within a new company that values my proven track record of excellent client-customer service and technical skills. I am proficient in Technical Support, IT tools and customer satisfaction. KUNDAL CONTACT 4/43, Kossutha Bemowo, Warsaw, 01315, POLAND (-- SKILLS WORK EXPERIENCE Sep 2014 –Jun 2017 Jammu, INDIA   Excellent Communication Troubleshooting LAN Networking  Remote Control   Technical Support LANGUAGES English Hindi      AGS Transact Technologies Ltd Associated for installation, servicing and maintenance of PC based Automation systems phase-5. Implemented field operations like site survey and installations collectively through hardware and software which includes window XP installation, LAN networking, configuring TCP/IP, configuring Routers & Switches, assigning parameters inside data cards, inkjet printer installation etc and their maintenance which includes phone troubleshooting, remote control, window recovery through ghost, updating system through software patches. Maintained accurate and organized customer information using Microsoft office. Executed project on time and project payment release from Indian oil. Provided customer support through telephonically, remote control and managed complaints with ticket number assigned under SLA (Service Level Agreement). Demonstrated training to new joiners, customers and technical support to my team members. Aug 2013-Aug 2014 Jammu, INDIA   CUSTOMER SUPPORT ENGINEER ATM SERVICE ENGINEER AFORESERVE.Com Ltd Associated for installation, servicing and maintenance of ATM/Kiosk. Initiated repairing and replacement of hardware components like Cash Dispenser, EPP, card reader, receipt and journal printer etc within SLA (Service Level Agreement). Executed preventive maintenance of ATM which includes banking switch download, connectivity problems, troubleshooting of hardware and software etc. Oversaw field operations with ticket number assigned. Responsible for updating system through software patches. Demonstrated remote support to CRA (Cash Replenishment Agency) and ATM custodian through phone troubleshooting. . ♫◙ HOBBIES & INTERESTS Web Browsing EDUCATION- Bachelor of computer Applications (BCA) University of Jammu, INDIA Gym Listening music  General English  Mathematics  Computer Science & Applications - 1  Computer Science & Applications – 2 2012 – 2013 Post Graduate Diploma in Business Management (PGDBM) University of Jammu, INDIA   Management Principles & techniques Financial Accounting  Business Economics  Legal Framework of Business  Human Resource Management  Marketing Management  Financial Management  Quantitative Management TECHNICAL EDUCATION- Diploma in Hardware and Networking Care College, INDIA -  Computer Fundamentals  Assembling & DeAssembling of Computer  Installation of Operation System  Troubleshooting  Networking Certificate of Business Professional Programmer (O level), NIELIT, INDIA  IT Tools and Business Systems  Internet Technology and Web Design  Programming and Problem Solving through C language  Introduction to ICT Resources