Kartik Naidu

KARTIK N. NAIDU Mobile no: - Email:- “Ambitious and precise project manager with more than 7 years of experience in MNC & Indian Corporate for across diverse business of STEM Industry.” Project Management Certification: o PRINCE2 Practitioner (2017) Candidate number:- o PRINCE2 Foundation (2017) PROFILE SUMMARY o o o o o o o o o o A competent professional with nearly 7 years of experience entailing 6 years in Project and Strategic Account Management. Preparing the SOP documents for projects as a part of Project Documentation Facilitate SCRUM meetings; bridge the gap between the business expectations and the software capacity to handle any change request Practicing Agile Methodology for software development and implementation. Coordinating with internal resources and vendors for the flawless execution of projects. Efficiently handle information management that maintains client records with complete data integrity and quality assurance procedure. Designing & executing projects as well as ensuring that all projects are delivered ontime, within scope and within budget Analyzing & reviewing the market response/requirements and communicating the business plan to the sales teams for accomplishment of the business goals. Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service-related critical issues Proficient in providing value-added customer service by resolving customer issues & ensuring their satisfaction. CORE COMPETENCIES o o o o o o o Handling Operations inclusive of implementing short/long term plans, coordinating with multiple teams on excelling business targets & service delivery metrics Develops and manages project budgets, schedules, and timelines Integrates ongoing risk management trade-offs and incorporates time management principles into the workflow Understands industry trends and their impact on business Monitoring the overall functioning of the process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms Preparing MIS reports & other statements with a view to apprise management of process operations and assisting in a critical decision-making process ORGANISATIONAL EXPERIENCE  Maersk Line from Oct 2018 till Sept 2019 – Worked as a Customer Engagement Specialist Role: o o o Handling and delivering end-to-end solutions of the top 10 key clients. Initiating the contract and monitor closely IMDG guidelines as well as managing hazardous and non-haz materials of the clients across the globe. Managing a team of Associates, senior associates and port authority.  Crimson Interactive from November 2016 till Oct 2018 – Worked as a Project Manager – Global Operations Role: o Develop and deliver a project management program encompassing all the details of a project to the team members. o End-to-end Project Management o Managing a team of Project coordinator, Vendors and Freelancers o Budget distribution (handling P&L) of the complete Client base o Evaluate the progress of a project on a regular basis o Risk assessment, Agile and Scrum based management and contingency plan checks o Handling critical and responsible to manage fortune global 500 lists of companies o Track performance, deliverables, and critical project o Working with Translation Automation tools (CAT tools), Quality Assurance Tools o Offering tailor-made language translation services to the Client Nominations & Awards received: o ‘Best Crimsonite’ Award for 2017-18 Q3 by group CEO o Best performer for the year 2017 o Best team for the year 2016-17 o Nominated for best Project Manager in year- by Ulatus Global-Crimson Interactive  Eclinicalworks from June 2012 till November 2016 –Worked as a Strategic Account Manager Role: o Handling Accounts for Practices/Clinics/Physicians in the USA. o Design and strategizing the work plan. o Managing and handling support teams across different region. (Ahmedabad, Bangalore, Dubai and the USA). o Instituted new product and service line which has added to the growth and contributed to the total revenue for the company. o Aligning key business processes of strategic planning, strategic goal setting and enterprise project management. Awards received: o All-Star for the year 2015-16 o Holds the distinction of being selected from India to visit hospital and Clinics in the USA to showcase the products, service line and represent our company • V.R.L Enterprise Pvt. Ltd from January 2011 to Feb 2012Worked as a Technical Support Executive Role: o PC Hardware Maintenance & Troubleshooting o Attending calls & resolving queries related to Hardware & software o Installation of OS with loaded Software’s EDUCATION o o o B. Com: Passed in the year 2012 from Vivek College of Commerce H.S.C: Passed in the year 2009 from K.G. Mittal College S.S.C: Passed in the year 2007 from F.D.E.H School IT SKILLS o Certification course from Jetking Institute – Hardware, Applications, Linux, MS office, and Networking. Place: Malad, Mumbai-97 Passport no: M- Updated on 26th Sept 2019