Karthika

CURRICULUM VITAE KARTHIGHA E Email-Mobile:- ________________________________________________________________________________________________ OBJECTIVE To be associated with a dynamic organization that gives me a chance to improve my knowledge and be a part of the team that works towards the growth of the organization. SUMMARY Senior technical consultant helped in resolving all the critical issues and critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well developed people skills. HIGHLIGHTS Proficient troubleshooter and exceptional learning quality Patient and diligent, quality focused vast technical and PC knowledge ACHIEVEMENTS Achieve Best debut of the year 2015 in McAfee client support. Achieve consistent #1 or #2 rankings in monthly metrics including call duration and customer satisfaction ratings. Receive customer satisfaction appreciation emails often from customers for the best troubleshooting. Train new employees and explain protocols clearly and efficiently. EXPERIENCE Senior technical support consultant for McAfee client in Sutherland global services., Chennai, India. (February 2015 to January 2017) Client Site: McAfee (installation, troubleshooting issues with Anti-virus, firewall) (Chat support in: Microsoft Windows, Browser, MS Office issue diagnosing & troubleshooting through remote access) Probe the customer to know the issues in their computer and take remote access to diagnose the original issue in the customer’s computer. Provide remote access support in all software related issues like, Microsoft Windows, installation, MS Outlook and rectify the registry problems. Microsoft Office Also provide support in Printer & scanner installation issue and troubleshooting To resolve all the web browsers related issues and to remove the virus and infections from the computer and speed up the computer by removing cache files and protect the system from malware. Technical support executive in C Cubed solutions, Coimbatore, India(April 2013 to January 2015​) Client : Omnitechsupport ​(Chat support in: Microsoft Windows, Browser, MS Office issue diagnosing & troubleshooting through remote access) Managed base level IT support to customers. Supported customer by diagnosing the issues in the computer and escalate the issues to senior level technician. Initiated sales for the issues found on the computer and assisted customers for online payment. TECHNICAL SKILLS Programming languages : C++, C#, java Packages known : Ms-Office 2007, Star office Certification : Software Testing, Software Engineering & Software Project Management PROJECT DETAILS Project Name: .NET reporting Control – Grid View Search Description: Developed a reusable .NET control named Grid View Search, which can be used for reporting purpose in any .NET Web Projects, with the use of XML file. EDUCATIONAL QUALIFICATION Course University/Board Year Of Passing Percentage M.Sc[Computer Science] Bharathiar University 2012 82% B.Sc[Computer Science] Bharathiar University 2010 70% HSC State Board 2007 79% State board 2005 78% SSLC PERSONAL DETAILS​. Name Karthigha E Husband name ​ Elayaraja P Date of birth - Gender Female Nationality Indian Marital status ​married DECLARATION I do hereby declare that the particulars furnished by me above are correct to the best of my knowledge. Date ……………………. Signature of the applicant. Place ……………………. Karthigha E