Karthik Bharadwaj

N.V. Karthik Bharadwaj --Career objective: To continue contributing and growing in the challenging environment that promotes personal and professional growth and provides challenging opportunities to help serve development. PROFILE SUMMARY 8+ years of work experience spanning across Order Management, Business Analysis, Post-Sales, Quality Management and Operations Management during which tenure I have successfully handled global client accounts and client operations/deliverables through coordination with geographically dispersed teams and effective account management. I have a Master’s degree in Business Administration (Finance) and Bachelor’sdegree inCommerce. SKILL SETS • • • Quality Management - FMEA, Tracking, Delivery and Post Analysis Operations Management - BPO Operations, Process Transitions, F&A Operations People Management - Team Management, Appraisal Support, Training & Development Scholastics Post-Graduation Diploma in Business Management – Siva Sivani Institute of Management (B-School), Hyderabad. Bachelor of Commerce and Computers – Sri Krishna Devaraya University, Anantapur. Experience Summary Org Client Role Duration Operations April'2017 - Till date Data Management, Customer Service, Team Management, Client Management rProcess Outsourcing Pvt Ltd External Clients Associate Manager MAS Furniture Production Planning Quality and Accounts In charge JNTU MBA Dept Asst. Professor Oct’2015 – June’2016 Oct’2010 – Nov’2011 N/A N/A Campus Recruitment Trainer Aug’2007 – Jan’2010 Finance, Marketing and HR Training assistance incl. Resume building, Activity based trainings HP Hewlett-Packard Team Lead Mar’2007 Dec’2007 Accounts payable Operations (Captive) HP Hewlett-Packard Senior Process Associate Nov’2004 Mar‘2006 Physical and Financial Claims HP Hewlett-Packard Process Associate Aug’2003 – Oct’2004 Order Management Production Management and Purchases Experience Details rProcess Outsourcing Pvt Ltd as Associate Manager KEY RESULT AREAS: • • • • • • • • • • • • • • • • • • Apr’2017 – Till Date The transition of various activities and complete transformation of the approach and handling The smooth flow of the transition and the knowledge transfer without any major hurdles and escalations from client Team management including identifying an SME for process, transferring the responsibilities, mentoring the team Regular interaction with client and maintaining the professional relationship without any fallouts of process at the time of transition and new trainings Handling the attritions in effective way with planning regular backups in advance The regular interaction with Clients and monitoring the process changes very closely which include the new applications, new operators launch The Client communication channel handled effectively and at par with requirement with all time accessible to team and client Major decisions within client team was also being discussed with us and implemented as team change, shift handovers and weekly shift planning Flexible in handling processes in different time zones Strong client communication Been a strong team player when the team required support Involved in training for joining batches and also internal employee training Initiated Cross functional training and resource sharing for optimum utilization of resources Strong planning and execution of ideas for betterment of process and team Proactive in identifying risks and solutions Always been positive in exceeding customer expectations Available for any assignments for Management Resource hiring and enhancement MAS Furniture as Operational Specialist Oct’2015 – Jun’2016 KEY RESULT AREAS: • • • • • PO operations flow. Tracking of operations of Order to Cash involving the production related activities monitoring as per the process schedules. Activity Based Tracking of the operations Quality related activities involved in production and handling the QC meetings with regular feed backs to teams On time Delivery tracking with proper escalation matrix in logistics and operations to ensure smooth flow of process. • • • • • • • • • • • • Approval matrix implementation and updating Operations based application SPOC from Organization. Quality co-ordination between operations and management. Focal point in operational Excellency between operations, supporting activities and external service providers. Focal point for IT related issues. Point of contact for the new server set up process. Streamlining the process of PO -> WO -> Procurement ->Operations-> Dispatch as per client requirement. Maintaining the daily and monthly metrics. Handling the Accounting operations P2P, O2C and R2R for day to day activities. Preparing Statutory reports on request by management. Handling month, quarter and year end closures for books of accounts. Query management and Escalation management in Receivables & Payables. JNTU Anantapur as Assistant Professor (Dept. of MBA) Oct’2010 – Nov’2012 KEY RESULT AREAS: • • • • • • • • Imparting the subject to the student and acting guide for real time projects. Motivate and inspire student which also was adding to teaching, mentoring and coaching students Conducting sessions on personality development and other required skills in career planning Assisting in placement related activities. Instructional Designing&Delivering To develop and deploy innovative teaching techniques and materials to improve the effectiveness, understanding and enthusiasm amongst students To challenge thinking, foster debate and develop the ability of students to engage in critical discourse and rational thinking To set, mark and assess work and examinations and provide feedback to students Campus Recruitment Trainer Aug’2007 – Sep’2010 KEY RESULT AREAS: • Conducted group company seminars regarding focusing on personality development and camaraderie among peers. • Catered lessons on communication and public speaking skills improvements. • Gave seminars situated in establishing good team rapport. • Facilitated presentations on time management. • Conducted seminars, trainings and activities on stress management. • Facilitated training sessions and classes at training centers belonging to different genre and age group. • Trained students in various aspects of personality development. Hewlett-PackardGeBC, Bangalore as Team Leader Apr’2006-Dec’2006 Handled accounts payable process with a team strength of 25 associates. KEY RESULT AREAS: • Worked with the Training Team to prepare the Task Analysis for the various activities performed by the team. • Managing processes relating to Accounts Payable & Payments / SAP based. • Process maps for the to-be processes post go-live with the new system. • Handling critical activities of wire transfers and payment instructions. • Assessed risks and worked on mitigation plans • SPOC for all customer escalations in the process area. Was responsible for doing the RCA and providing, implementation & tracking of action plans. • Mapped the process from the legacy system to the new system ACHIEVEMENTS: • A successful SAP implementation for Payable Operations process • Implemented sufficient controls to detect deviations from Service Levels on a daily basis through root cause analysis and FMEA (Failure Mode Analysis) • Mapped individual effectiveness and productivity through DPMS (Daily Production Monitoring System) and provided feedback to the agents to enhance personal as well as process productivity levels • Implemented a 3 stage quality control check for the EMERGENCY PAYMENTS, thereby reducing errors and penalties paid for SLA misses • Implemented a checklist for the process to adhere to timelines and competition of all the activities. Later implemented the same to all the verticals in the process • Won Quality Circle award for implementation of the control checklist and Error Analysis Hewlett-Packard GeBC, Bangalore Senior Process Associate Nov’2004 - Mar’2006 KEY RESULT AREAS: • Review invoices and check requests. Sort and match invoices and check requests • Set invoices up for payment and Processing check requests • Prepare and process accounts payable checks, wire transfers and ACH payments • Reconciliation of payments • Prepare analysis of accounts • Resolve invoice discrepancies • Vendor file maintenance • Produce monthly reports • Assist in month end and year end closing ACHIEVEMENTS: • Have been awarded Mr. Consistent for process stabilization and improvement of the process flow for the trade customer • Delivered smooth and successful Year End close for Treasury activities • Earmarked for promotion to the position of Team Lead Hewlett-Packard GeBC, Bangalore Process Associate Aug’2003 - Oct’2004 KEY RESULT AREAS: • Processing on Invoices on daily basis • Processing the payment run activity on daily basis • Written communication to contact center on the queries and working on resolution as per escalation matrix • Assisting the team leader in MEC • Actively lead any additional responsibility allotted by the Supervisor. ACHIEVEMENTS: • Has been awarded with ’Best Performer’ for being the top performer for month Mar 2004. Trainings Undergone @ HP      Six sigma green belt induction Introduction to Lean Six Sigma Customer in focus People Management Self-Development: Balancing your personal and professional life Personal Details  Date of Birth  Languages Known th : Aug 25 1982 : English, Hindi, Telugu, Kannada and Tamil.