Karren Suico

Karren Suico Born：- Mobile: - Career Objective：Real Estate VA Email:- Experience：2 yrs. In Real Estate Address：Philippines 4 yrs. In BPO Education- School：University of the Philippines Course：Bachelor in Science Major：Applied Mathematics Other subjects: Computer programming, Statistics, English Literature, General Sciences, other branch of mathematics Work experience 2021/01-2022/11 Upwork Real Estate VA/ LM/ AM Main Duty: 1. Qualify leads based on motivation, timeline, property condition and asking price. 2. Make outbound calls for probate leads that are pro per. 3. Take inbound calls from direct mail marketing 4. Gather mortgage information for possible seller financing, subject to or lease option. 5. Attend the weekly John Martinez training for Acquisitions 6. Respond to SMS from cadence 7. Create offers in dochub and discuss offers with seller - Teleperformace CDO (T-MOBILE) Technical support The main work： 1. Provides technical assistance to T-mobile customers by providing them instructions over the phone. 2. Responsible for answering any questions related to their account- billing inquiries, order processing, refunds, etc. 3. Provides assistance to new trainees by assisting them during the call and take any escalated call when necessary 4. Part of the pioneering batch (Waive 1) that sets standards to all succeeding batches. Work experience- iQor Iloilo (BELL Canada) Technical Support/CSR Main duty： 1. Take incoming calls and make sure to resolve any customer concerns regarding their landline, home internet or cable services 2. Provides real time solution and make sure that it is resolved on the first interaction 3. Gives recommendations on what services to avail that tailor fits customers’ needs and wants. - Startek Iloilo (SPECTRUM) Technical Support/CSR Main duty： 1. Provides troubleshooting guide to Spectrum customers to all trio services - home, internet and cable. 2. Document all changes to their account and provide them satisfactory customer service! 3. Educate customers on what can be done moving forward to resolve their concerns on their own. 2016/01-2016/11 Upwork Collections Associate /Telemarketer Main Duty: 1. Make outgoing calls to customers to make sure that they are on top of their personal loan accounts. 2. Receive incoming calls and process payments or schedule an auto payment for customers. 3. Make and receive calls for new clients for both personal and auto loans. Master a skill Language skill：Proficient in written English, fluent in oral English Professional skill: Customer service specialist, technical expert, virtual assistant Office skills：Skilled in using Word, can do micro programming in excel, knowledgeable in most if not all social media platform, highly computer literate