Karren Larua Labrador
Apt V Timothy st, Sunset Valley Homes
Cutcut, Angeles city, Pampanga
Telephone: -
Email-Date of birth: March 01, 1977
Work Experience:
January 18, 2016 – Present
Technical support for ISP
Homebased
Responsibilities:
Provide support remotely by phone and computer connection
Ongoing customer support including Tier 1 and 2 trouble resolution
Email and chat support
Case management and case creation
July 2014- October 2014
Customer Service Representative
Teletech, Cainta Philippines
Provide customer service to satellite cable customers
Assists customer on billing issues,
Provide basic technical assistance in satellite , remote control and tv issues
August 2011- March 2013
Technical Support Representative
Lift BPO
Responsibilities: Technical support for Laserfiche software
Laserfiche software
*Provide support in enterprise content management system
*Provide assistance in client's software as well as thin client for web access functionality
*Provide assistance in search and retrieval of imaged and electronic documents.
*Help customer getting the right content—whether structured or unstructured, paper or electronic, audio or video, photograph or e-mail into the right hands at the right
time.
*Configure printer and scanner issues.
November 2010-June 2011
Technical support Representative
West Contact Services, Inc-Makati City, Philippines
Responsibilities: Supports Highspeed Internet issues and Digital Voice for Comcast customer
*Provide assistance in internet connectivity , voice or phone issues
*Provide assistance in hardware connection and status
*Provide assistance in wireless connection including wireless router configuration
*Assists in setting up new connection and modem provisioning
*Provide relevant information on the billing and email related concern
Sep 2007-Nov 2010
Technical Support Representative- ISP
Advance Contact Solutions,Makati City, Philippines
Responsibilities: Technical Support for Highspeed Internet for Verizon
*Provide assistance in internet connectivity issues
*Provide assistance in hardware connection and status
*Provide assistance in wireless connection including wireless router configuration
*Provide relevant information on the billing and email related concern
Jun 2006-Sep 2007
Customer Service Representative- Reservation and ticketing-Airline
Advance Contact Solutions- Makati City, Philippine
Responsibilities: Customer Service Representative for US Airways
*Online reservations and ticketing, Upselling and service on existing reservation, general inquiry and service.
Education:-
Northern Christian College
Bachelor of Science in Management Accounting
-
Philippine Normal University
Certificate in Teaching- Certified
Skills:
*Computer Literate, knowledge in windows based computers
* Knowledge in internet and ISP connectivity issues
*Demonstrate strong communication skill and ability to establish rapport with clients
*Flexible in any type of work and working environment and time
