Karren Wangui Kirombe
Mobile: -
E-mail: - PROFILE SUMMARY
I have extensive experience as an administrator and customer service professional, with over 7 years in the industry. Through my years of expertise, I have learned how to consistently surpass client expectations while staying aligned with the goals and policies of my company. I excel in high-pressure situations and possess excellent interpersonal skills.
EDUCATION
Diploma in Food and Beverage,
Kenya Polytechnic Diploma in Office Management,
ICM Computer Packages
TOEFL Examination
Kenya Certificate of Secondary Education, KNEC
WORK EXPERIENCE
Executive Admin Assistant & Data EntryGO2 May 2021 - March
2024(Remote)
❖ Proficient in remote collaboration tools like Microsoft Teams, Zoom, or Slack
❖ Strong organizational skills for managing virtual calendars, appointments, and meetings
❖ Excellent written and verbal communication skills for remote correspondence
❖ Ability to prioritize tasks and manage time effectively in a remote environment
❖ Attention to detail and accuracy in all remote administrative work
❖ Discretion and professionalism when handling confidential information via digital channels
❖ Ability to work independently and collaboratively with remote team members
❖ Problem-solving skills and adaptability to remote work challenges
Virtual Assistant, Smarter Call Center Solutions March 2017 - April 2021(Remote)
❖ Proficiency in using remote communication and dispatch software/systems ❖ Excellent verbal and written communication skills for coordinating with remote teams and clients
❖ Strong organizational skills to manage remote scheduling and logistics effectively
❖ Ability to prioritize tasks and manage remote dispatch operations efficiently
❖ Attention to detail to ensure accurate recording and tracking of remote assignments and deliveries
❖ Adaptability to remote work environments and changing priorities
❖ Problem-solving skills to address remote dispatch issues and emergencies promptly
❖ Familiarity with remote GPS and tracking systems for monitoring remote fleet or personnel movements
❖ Knowledge of remote transportation regulations and safety standards
❖ Collaboration skills to work effectively with remote team members and external partners
❖ Time management skills to meet remote dispatch deadlines and ensure timely deliveries or services
Manager, Kays Hotel, Dar es Salaam Feb 2014 - Aug 2016
❖ Recruited, trained, and supervised staff
❖ Managed budgets
❖ Maintained statistical and financial records
❖ Planned maintenance work, events, and room bookings
❖ Handled customer complaints and queries
❖ Promoted and marketed the business
❖ Ensured compliance with health and safety legislation and licensing laws
Administrator, Heshma Restaurant, Kenya Jan 2010 - Aug 2013
❖ Assisted the manager in daily tasks
❖ Obtained the manager's signature of approval on all orders ❖ Acted as a bridge between senior management and employees
❖ Supervised the performance of subordinates
Public Relations Officer, Florida Nightclub, Kenya Dec 2008 - Dec 2009
❖ Provided excellent customer service to clients
❖ Ensured club was clean and well-organized
❖ Supervised the performance of subordinates
❖ Acted as a bridge between senior management and employees ❖ Hosted karaoke
Receptionist & Personal Assistant, Daas Limited Jan 2006 - March 2008
❖ Performed banking tasks
❖ Provided customer service
❖ Received and replied to emails
❖ Organized the office
❖ Assisted boss in daily tasks
❖ Made hotel reservations and flight bookings
❖ Received and made calls
SKILLS AND ABILITIES
❖ Great communication skills
❖ Leadership and teamwork
❖ Interpersonal and adaptability
❖ Self-management and organizational skills
❖ Computer skills
REFEREES
To Furnish Upon request
