Karos Debrah Kaze

Karos Kaze Sales Representative Nigeria| -| Email:- PROFILE SUMMARY Results-driven, Sales and Customer service oriented professional with 4 years of experience as an Inbound and Outbound Caller, Virtual Assistant/Admin Assistant, Cold Caller, Chat /Phone/Email Support Agent. Skilled in Helping my Clients with various tasks to give Client more time to focus on other important tasks, generating and converting leads, fostering client relationships, and promoting Sales to drive business growth. Seeking to leverage my excellent communication, customer support and sales abilities to contribute to the success of my team. WORK EXPERIENCE KFC Team Leader 06/2016- 12/2016 • Developed a strategy that the team members used to better reach project goals. • Assigned tasks to team members. • Determined the completion timeline and monitor progress to keep the project on track and on schedule. • Communicated clear instructions to team members. • Managed the flow of day-to-day operations. • Created and distributed reports to update the company on the team’s progress • Oversaw Food Safety, Safety, and Sanitation; • Managed department labor and productivity; • Led, trained, coached, and communicated with all Team Members in various departments • Had daily customer interactions; • Drove department sales while managing department shrink and expenses; • Preparation of food, including slicing meats, preparing sandwiches, cooking freshly made dishes; BRITISH HEART FOUNDATION Volunteer 05/2016 – 09/2017 • Engaged with customers and serving them in a helpful and friendly way • Answered questions from customers, donors and supporters • Communicated with fellow volunteers about what has been sold and needs re-stocking • Honed retail and cashier skills behind the till and taking payments • Helped with administration and reception duties around the till area • Promoted Gift Aid and sales campaigns. • Collected stock donations from people’s houses, local businesses or our donation banks and delivered them to local stores. • Transferred stock between stores on a local level, as required • Followed BHF guidelines on collections and personal safety BROOKSTREET CAR INSURUANCE Sales/Customer Service Representative 05/2021 – 03/2024 * Contacted potential customers who haven't necessarily expressed prior interest in product. * Converted leads into paying customers through negotiation, crafting compelling offers, and guiding leads through the sales process * Contacted inbound leads via phone to schedule product demonstrations or offer alternative low-ticket products where initial criteria are not met. * Followed up with leads who missed scheduled appointments or canceled, through calls, texts, and emails to reschedule. * Utilized and managed lead information within our CRM software (Close.com) * Promoted and sold products to potential clients. Additional Responsibilities * Maintained accurate and up-to-date records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. * Achieved monthly sales targets by effectively converting leads into customers. * Provided feedback to the marketing team on lead quality and engagement to help refine lead generation strategies. * Stayed informed about product updates and enhancements to accurately address customer questions and provide solutions. * Collaborated with team members to improve overall sales strategies and customer engagement techniques. EDUCATION University of Abuja/ LLB February 2016 – June 2017, Abuja CERTIFICATIONS • • • • • Google / Data Analytics Professional Certificate April 2022- October 2022, Online Completed a Google Career Certificate training. Showed hands-on experience in data cleaning, data visualisation, project management, interpreting and communicating data analytics findings. Confidence in transforming complex data into actionable and clear insights. Fluent in computer programming languages and solid understanding of databases Robert Gordon University/ LLM February 2016 – June 2017, Aberdeen Gathered and analysed data individually and as part of a team and made visualisation of the same data as class presentations. SKILLS OVERVIEW • Customer service • B2B • Hubspot • B2C • Gorgias • Negotiation • Phone Support • SoftPhone • Rapport Building • Problem Solving. • Email Management • Order Entry. • Objection Handling • Scheduling and appointment • Critical thinking • Microsoft Office • Google Suite • Cold/ Warm Calling Setting • Experience with Point of Sales(POS) • Intermediate skills in excel and Google sheet