Karol Flores

KAROL JOY MARSHA MELGAREJO-FLORES 3rd Fl. Refulgente Bldg. Osmeña Ave. Estancia, Kalibo, Aklan -- Experience Upwork Independent Contractor February 2018 – Present Business Development Representative (Jayride Australia) (through Upwork) July 2018- January 2019      doing lead generation function through web research and encoding it in Sales Force sending, tracking emails, and tracking the status of leads and contracts until it is in the closed won status in Sales Force preparing proposal and contract looking for possible suppliers for the company and locking the sales or partnership by having them sign the company proposal cold calling / doing outbound calls to different countries to look for suppliers that would be interested to work with Jayride Sales Development Representative (GO1 Australia) (through Upwork) February 2018 – July 2018  doing lead generation function using Linked In and Sales Navigator  sending and tracking emails with the use of Close I.O (CRM Platform)  looking for possible clients for the company and setting appointments for GO1 Representative so that they can do the demo for the platform that the company is offering  cold calling / doing outbound calls to set up for appointment or look for prospects that would be interested for a demo from a GO1 representative Reservations Officer Marzon Hotel – Kalibo July 2011 – February 2018  Handled Front Office operations (guest check-in and check-out)  In charge of reservations and closing of corporate accounts including marketing. (Contract and Service renewal agreement.)  Handled Housekeeping Department (room checking, clearing procedure, supplies, and room maintenance)  Coaching of new front office personnel and trainees.  In charge of over-all supervision of hotel operations. Sales Manager/ Part Owner GlobalPro Ideas Innovations November 2015 – January 2017  Doing extensive research on different type of verticals that the company can work with and generating leads for the company.  Applying different marketing strategies in order to bring in more clients for the company ex. Cold calling, email blasting and other electronic marketing strategies.  Monitoring the leads or possible prospects that are being passed to Outside Sales Representative making sure that they are qualified and are tagged properly in terms of type of business and verticals.  Handle client concerns and communication as well as complaints that they might have regarding their accounts.  Prepares contract and service renewal agreement or addendum and monthly reports to clients as well as company’s monthly sales and production report of the department. Account Executive Teletech, Iloilo, City July 2010 – December 2010  Assisting T-Mobile clients and customers regarding technical support and billing procedures.  Applying different marketing strategies in order to bring in more clients and to maintain old clients of T-Mobile.  Coaching new agents and trainees. Inside Sales Account Executive Callbox Sales and Marketing Solutions, Iloilo City July 2009 – July 2010  Doing extensive research on different type of verticals that the company can work with and generating leads for the company.  Applying different marketing strategies in order to bring in more clients for the company ex. Cold calling, email blasting and other electronic marketing strategies.  Monitoring the leads or possible prospects that are being passed to Outside Sales Representative making sure that they are qualified and are tagged properly in terms of type of business and verticals. Account Manager and Production Leader (Financials Department, Client services) Callbox Sales and Marketing Solutions, Iloilo City December 2008 -June 2009  In charge of closing sales for old clients that are interested in working with the company again.  Handle client concerns and communication as well as complaints that they might have regarding their accounts.  Prepares contract and service renewal agreement or addendum and monthly reports to clients as well as company’s monthly sales and production report of the department.  Prepares Monthly Incentive report of the department.  Reviews and monitors the Memos that are being issued by the Team Leaders to agents.  Monitors the lead count that are being submitted by the Team Leaders to each client as well as the leads that are being generated by each team for their designated clients.  Supervising Team Leaders and Quality Assurance Analyst that are assigned in Financial Services Department and making sure that the revenue, production, and daily absence ratio is in top shape.  In charge of overall account management and overseeing the whole department in general, including interviewing applicants and trainees, tasks delegation, scheduling, and staffing. Team Manager (Software Department, Client Services) Callbox Sales and Marketing Solutions, Iloilo City January 2007- December 2008  Monitoring the attendance, behaviour, and the performance of the agents in the team.  Motivating the agents so that they will be able deliver quality performance.  Coaching agents and trainees.  Troubleshooting accounts ex. Analysing factors that can contributes to the difficulty or the problem: the list, agent performance, target market and location, reviewing client specifications and making necessary suggestions to the client and the account manager to make the campaign successful.  Prepares memos to agents and monthly reports to clients that are working with the team.  Monitors the number of leads that are being submitted to the clients as well the number of leads that are being generated by each agent.  Pre-qualifying the leads and the appointments to make sure that they are meeting the client specifications.  Initiates client contact whenever there are concerns regarding the leads and appointments that are being set up by the agent.  Maintains client contact in order to actively get the client’s feedback regarding the performance of the team as a whole and preparing weekly status report for the client and the Account Manager for every account assigned to the team.  In charge of overall team management, including interviewing trainees, tasks delegation, scheduling, and staffing. Agent (Software Services) Callbox Sales and Marketing Solutions, Iloilo City January – December 2006  Generating leads and appointments for various companies that specialize in software, that are working with Callbox for their marketing program through Cold Calling or Telemarketing. Management Trainee Mang Inasal Food Chain, Iloilo city July – October 2005  Monitors the sales, supplies, and cash flow of the store as well as the supply and demand concerns of the store in general.  Maintains the cleanliness and orderliness of the store.  Crew supervision.  Store Inventory.  In charge of cash count towards the end of the shift. Service Crew/Cashier Movies N’ More, Iloilo City January –June 2004  Maintains the cleanliness and orderliness of the store.  Assists customers when they would enter the store and when would make some inquiries through phone.  In charge of cash count towards the end of the shift.  Accept payments from customers. Education University of the Philippines in the Visayas March 2004 Bachelor of Arts in Psychology Public Relations Officer, College of Arts and Sciences, Student Government Science Development National High School March 1998 Kalibo Pilot Elementary School March 1994 Skills  Proficient in Microsoft Office Program (Word, Excel and Powerpoint)  Proficient in Linux Office Program (Open Org.)  Proficient in Various Local Languages (Tagalog, Hiligaynon, and Aklanon)  Proficient in English Oral and Written Communications Character References LESTER IBESA- Owner/ BPX Company Outsource Solutions ADRIAN RODRIGUEZ - Owner/ GlobalPro Ideas Innovations