Karol Fernandez

Karol S. Fernandez Cebu City, Philippines Email:-WORKING EXPERIENCE: Expedia Travel | Travel Executive June 2009 - February 2013 - Provide comprehensive and quality customer care at all times. - Provide appropriate and accurate response to customer queries and bookings. - Apply technical knowledge and procedures when servicing customer queries and booking. - Responsible for meeting outline goals and targets. - Communicate effectively and efficiently with internal and external customers. Time Warner Cable | Technical Support Representative March 2013 - March 2014 Taking calls and troubleshoot problems for customers about: - Internet issues - Email issues - Windows OS troubleshooting - Mac OS Troubleshooting - Modem provisioning - LAN troubleshooting - Wifi configuration Probity Management | Virtual Assistant January 2014 - April 2014 - Taking calls from tenants of the condominiums that we managed. - Taking calls from the suppliers and vendors. - Working with emails at the same time. - Renewing insurances for the tenants. - Updating records to the board of directors of the condominiums. RE/MAX Distinction | Virtual Assistant May 2014 – July 2017 - Lead Generation. - Cold calling Expired, FSBO, past clients, just listed/just sold listings. - Sending marketing email. - Creating flyers & postcards. - Maintain lead generating websites and databases. My Key Skills: - Customer service - Technical support - Real Estate - Data entry - Microsoft Office - Research skills - Attention to Detail OBJECTIVE: With my passion to service, I want to seek more opportunities in servicing my client professionally and effectively as specified by your business protocols and in accordance with established policies and procedures. EDUCATIONAL BACKGROUND: 1994 -2000 Cabancalan Elementary School 2000 – 2004 San Isidro Parish School 2004 – 2008 University of San Jose Recoletos (Bachelor of Science in Information Technology)