Karlo Archie Segumalian

EMPLOYMENT HISTORY Customer Service Associate Alorica Teleservices (Nov 2018 - Jul 2019) - Personally handle level 2 client concerns - Process refunds/credits when applicable - Email support KARLO ARCHIE SEGUMALIAN CUSTOMER SERVICE REPRESENTATIVE Trainee/Deck Cadet Marlow Navigation( Apr 2014 - Oct 2014) - Basic receptionist tasks - Daywork, Mooring, and Deck security. EDUCATIONAL HISTORY PERSONAL PROFILE I have worked as a Customer Service Associate for almost a year before I decided to be a full-time freelancer. My main job was to follow-up and answer/write emails to satisfy our customers inquiry and needs. I have also gone through several works before I became a Customer Service Associate. This includes being a Deck Cadet in a shipping line, dealing with queries in a timely, professional and courteous manner. SKILLS & ABILITIES - Email / Chat Support - Data Analysis - Creating / Managing Spreadsheets - Google Docs Organization - Zendesk - Social Media Management - Email Management - Data Entry - Transcription - Internet Research - Ms Word, Excel and PowerPoint CONTACT INFORMATION Cell:- Email:-skype: live:karlosegumalian Ateneo de Davao University Bachelor of Science in Information Technology- John B. Lacson Foundation Maritime University Graduated in 2014 with high honors - INTERESTS AND HOBBIES I am interested in studying everything related to the internet. My hobbies are playing basketball, table tennis, chess, going cycling, and discovering nature.